Birmingham - Restaurant Supervisor

The Ivy Collection; Birmingham; Hybrid; GBP 17,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Management career development

Extra holiday days

Staff discount

Gift voucher

Refer a Friend bonus

Retail discounts

Guaranteed 20 hours

Job summary

The Ivy Collection in Birmingham is seeking a dynamic Restaurant Supervisor to lead service excellence and ensure guest satisfaction. You will oversee front-of-house operations, uphold standards, and foster a welcoming guest experience.

Responsibilities include training and developing team members, coordinating with the kitchen, and maintaining smooth service throughout peak hours. A proactive, guest-focused approach is essential for success in this role.

Qualifications

• Minimum 1 year of experience in a supervisory role.
• Strong customer service focus with professional demeanor.
• Able to work under pressure and maintain standards.

Responsibilities

• Support seamless restaurant operation and service delivery.
• Maintain high standards and anticipate guest needs.
• Train and develop team members; liaise with the kitchen.
• Report to the Restaurant Manager.

Skills

Restaurant supervision

Guest service

Team leadership

Training & development

Job description

Welcome to The Ivy Collection, we embody timeless elegance and vibrant hospitality in every guest experience. Our iconic restaurants, situated across the UK and beyond, are celebrated for exceptional food, outstanding service, and the creation of unforgettable moments.

We’re searching for a dynamic Restaurant Supervisor to join our team and become part of something special.

Benefits & Rewards:

• Competitive Industry pay (Hourly + Tronc)
• A Management Career Development Program, which includes online and practical assessments.
• Extra holiday allowance for length of service, up to 5 extra days after 5 years.
• 50% staff discount for you and up to 3 friends when you dine in our restaurants.
• Celebrate career anniversaries with a gift voucher to dine in our restaurants.
• Refer and Friend Bonus
• Access to discounts on 100s of retailers, health, entertainment, travel & more
• Guaranteed 20 hours minimum contract

Key elements of your role as Restaurant Supervisor will involve supporting the seamless running of the restaurant by providing a highly efficient and effective service, ensuring standards are maintained and guest needs are anticipated. To establish and maintain good working relationships amongst the restaurant team and with the kitchen brigade. To carry out training and development needs within the department and to take appropriate action. Reporting to the Restaurant Manager.

About you: You have at least 1+ years’ experience in this role and are solution-driven, working well under pressure. You pride yourself on your professional approach to service excellence and you are a real team player.

The Ivy Collection is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About us: Our shared CARING values help create an environment where we are happy, and engaged and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.