Rheumatology Patient Navigator: Central Care Pathway

Uhmb; Lancaster; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

University Hospitals of Morecambe Bay is seeking a Pathway Navigator to support Rheumatology patients. You will be the central point of contact, helping patients access surveillance and schedule scans, while coordinating with the Rheumatology team.

The role requires strong IT/data entry skills and experience with patient databases; the post is based on-site at Royal Lancaster Infirmary with an emphasis on accurate record-keeping and communication.

Qualifications

• NVQ3 in Business Administration or equivalent or relevant experience.
• ECDL or recognised typing qualification or relevant experience.
• GCSE Maths and English or Equivalent.
• proficient in use of Microsoft office specifically EXCEL.

Responsibilities

• Provide direct support for patients to maintain engagement in the surveillance pathways ensuring that they receive their surveillance scans on schedule.
• Work closely with the Rheumatology CNS and wider Rheumatology team to support care.
• Maintain effective communication with patients, signposting to resources and liaising with staff to schedule tests and appointments.
• Maintain and populate tracking lists for nurse-led and consultant clinics and track patients through the RTT pathway; strong IT and data entry skills.
• Predominantly on-site at Royal Lancaster Infirmary.

Skills

Diary management

Typing

Audio typing

MS Office

Excel

Medical terminology

Database experience

Data entry

Team supervision

Education

NVQ3 in Business Administration

ECDL or typing qualification

GCSE Maths and English

Excel proficiency

Tools

MS Office

Excel

Job description

University Hospitals of Morecambe Bay is seeking a Pathway Navigator to support Rheumatology patients. You will be the central point of contact, helping patients access surveillance and schedule scans, while coordinating with the Rheumatology team.

The role requires strong IT/data entry skills and experience with patient databases; the post is based on-site at Royal Lancaster Infirmary with an emphasis on accurate record-keeping and communication.