Care Navigator & Admin – Patient Access Specialist

NHS Scotland; Kirkcaldy; Hybrid; GBP 18,000 - 24,000; Part time

Benefits offered by this job

NHS Pension Scheme

Generous annual leave entitlement

Supportive team environment

Job summary

Path House Medical Practice in Kirkcaldy is seeking a Care Navigator/Administrator to join our friendly team. The role combines frontline patient support with admin duties, and much of the time involves handling patient calls, booking appointments, and signposting to the right clinician.

This part-time, permanent position offers flexible hours (25 or 30 hours per week, Monday to Friday) and an opportunity to make a real difference in local healthcare.

Qualifications

• Excellent telephone manner and strong customer service skills.
• Empathy, professionalism and discretion in a busy healthcare environment.
• Good IT skills and ability to learn GP systems.
• Ability to work calmly both independently and in a team.

Responsibilities

• Answering and managing incoming patient calls.
• Booking, rearranging and cancelling appointments using clinical software.
• Greeting and booking in patients at reception.
• Assessing patient needs and signposting to the appropriate clinician or service.
• Processing repeat prescription requests.

Skills

Excellent telephone manner

Customer service skills

Empathy

Discretion

IT skills

Teamwork

Communication

Professional manner

Tools

Clinical software

Job description

Path House Medical Practice in Kirkcaldy is seeking a Care Navigator/Administrator to join our friendly team. The role combines frontline patient support with admin duties, and much of the time involves handling patient calls, booking appointments, and signposting to the right clinician.

This part-time, permanent position offers flexible hours (25 or 30 hours per week, Monday to Friday) and an opportunity to make a real difference in local healthcare.