RF-2606-42 - Cleaning Operative

Mount Charles; Belfast; On-site; GBP 20,000 - 25,000; Part time

Benefits offered by this job

20 days annual leave pro rata

Company Pension Scheme

Employee Assistance Program

Financial Education advisory service

Company Events

Job summary

Mount Charles is hiring a Cleaning Operative for their team at ICC Waterfront Hall, Belfast. The role involves ensuring high standards of cleanliness in all areas including offices and amenities.

Suitable candidates should possess customer service skills and attention to detail. Training provided for those without specific qualifications. Offering a family-oriented workplace with annual leave, a pension scheme, and more.

Qualifications

• Exceptional customer service skills are essential.
• Attention to detail is crucial for maintaining cleanliness standards.
• Previous experience in customer service roles is beneficial.

Responsibilities

• Provide the highest level of housekeeping/cleaning service in line with client specifications.
• Respond positively and professionally to all customer requirements.
• Ensure cleanliness and maintenance of offices, toilets, and amenity areas.

Skills

Exceptional customer service skills

Strong attention to detail

Basic reading, writing, speaking, and listening skills

Education

NVQ/SVQ Level One in Cleaning Building Interiors

Job description

Mount Charles Group is one of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland. If you are a customer‑focused individual and want to join a fun and family‑oriented business that believes people are our greatest asset, then we have a role for you! Our family values speak for themselves: Do the right thing, Have fun & grow together, Take pride in what you do.

We are currently recruiting for a Cleaning Operative to join our team based at ICC Waterfront Hall, Belfast. This is a great opportunity to join a world leading facilities management company.

Working Pattern

• 20 Hours Per Week
• Monday – Friday
• Working Hours 12:00 – 16:00

Rewards

• 20 days annual leave pro rata
• Company Pension Scheme
• Employee Assistance Program to support your health & wellbeing
• Financial Education / Financial wellbeing advisory service
• Company Events

The Role

• Providing the highest level of housekeeping/cleaning service within your area of responsibility in line with the client’s specifications
• Responding positively, politely and promptly to all customer requirements and carry out duties in a professional and courteous manner
• Providing a range of general cleaning services to include offices/meeting rooms, toilets/showers and amenity areas site wide
• Ensuring all stocks are replenished in your area of responsibility
• Ensuring regular checks are carried out to the equipment/machines used during hours of work and all the equipment is left clean and in good working order at the end of your shift, reporting any defects
• Making yourself familiar with and follow all company procedures and regulations
• Participating in the Health and Safety Policy of the company and report any dangers, near misses or hazards you encounter to your Line Manager
• All offices, toilets, and amenity areas to be presented in a clean and tidy state
• Comply with all Health, Safety & Hygiene standards
• Comply with all HACCP regulations as necessary
• Report defective equipment/utensils/work and floor surfaces or any other Health and Safety issues
• Ensure all suggestions, comments or complaints are reported to the Line Manager.

The Person

• Exceptional customer service skills
• Strong attention to detail
• NVQ/SVQ Level One in Cleaning Building Interiors would be an advantage
• Previous work experience in customer service employment
• Basic statutory training for the role will require all candidates to have basic reading, writing, speaking and listening skills to assist in understanding safety and work instructions and communicating with customer on a day‑to‑day basis.

Equal Opportunity

The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community.

Mount Charles Group has a policy on recruiting ex‑offenders; a copy of which can be provided upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group.