RF-2606-41 - Housekeeper

Mount Charles; Belfast; On-site; GBP 20,000 - 25,000; Part time

Benefits offered by this job

20 days annual leave

Employee Assistance Program

Company Pension Scheme

Financial Education Service

Company Events

Job summary

Mount Charles, located in Belfast, is seeking a dedicated individual for a Housekeeping role that emphasizes exceptional customer service. You will be responsible for providing cleaning services tailored to client specifications while ensuring compliance with Health, Safety, and Hygiene standards.

This position offers a 25-hour work week, Monday to Friday, and includes perks like 20 days of annual leave and a company pension scheme. Ideal candidates will have strong attention to detail and good communication skills.

Qualifications

• Exceptional customer service skills.
• Strong attention to detail.
• Previous work experience in customer service.

Responsibilities

• Provide high-level Housekeeping/Cleaning service.
• Respond to customer requirements in a professional manner.
• Ensure equipment is left clean and in good working order.
• Participate in the Health and Safety Policy of the company.

Skills

Customer service skills

Attention to detail

Education

NVQ/SVQ Level One in Cleaning Building Interiors

Job description

Mount Charles Group areone of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland. If you are a customer focused individual and want to join a fun and family orientated business which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves: Do the right thing, Have fun & grow together, Take pride in what you do!

Working Pattern:

• 25 hours per week
• Monday to Friday
• 10:00am – 15:30pm (Flexible between 07:30-19:30)
• 30 minute break

Rewards:

• 20 days’ annual leave (pro rata)
• Employee Assistance Program to support your health & wellbeing
• Company Pension Scheme
• Financial Education/Financial wellbeing advisory service
• Company Events

The Role:

• Providing the highest level of Housekeeping/Cleaning service within your area of responsibility in line with the clients’ specifications
• Responding positively, politely and promptly to all customer requirements and carrying out your duties in a professional and courteous manner
• Providing a range of general cleaning services to include offices/meeting rooms, toilets/showers, laboratories and amenity areas site wide
• Ensuring regular checks are carried out to the equipment/machines used
• During hours of work and all the equipment is left clean and in good working order at the end of your shift, reporting any defects
• Making yourself familiar with and follow all company procedures and regulations
• Participating in the Health and Safety Policy of the company and report any dangers, near misses or hazards you encounter to your Line Manager
• All offices, toilets, etc and amenity areas to be presented in a clean and tidy
• Comply with all Health, Safety & Hygiene standards
• Comply with all HACCP regulations as necessary

The Person:

• Exceptional customer service skills
• Strong attention to detail
• NVQ/SVQ Level One in Cleaning Building Interiors would be an advantage but not essential
• Previous work experience in customer service employment
• Current BICS Qualifications.
• Basic statutory training for the role will require all candidates to have basic reading, writing, speaking and listening skills to assist in understanding safety and work instructions and communicating with customers on a day-to-day basis.

The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Due to the number of applicants Mount Charles receives, we only respond to short‑listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview. Please note, the successful applicant's offer is subject to the Access NI (Basic) check prior to commencement of role. The Access NI Code of Practice is available upon request. Mount Charles Group has a policy on recruiting ex‑offenders, a copy of which is available upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group.

GREAT PEOPLE - GREAT SERVICE - GREAT FUTURE