Revenues Officer

Tate; West of England; On-site; GBP 17,000 - 22,000; Full time

Job summary

Tate is seeking a Council Tax & Revenues Officer for remote, full-time work in the United Kingdom. The role focuses on administering Council Tax and Business Rates accounts, ensuring accurate billing, collection, and recovery, with strong emphasis on compliance with legislation and customer service.

The position is temporary until 31 December 2026 and offers flexible remote arrangements. Applicants should have extensive Council Tax processing experience, recovery skills, and a thorough

Qualifications

• Extensive experience of processing Council Tax accounts with minimal guidance.
• Recovery experience in Council Tax is essential.
• Thorough understanding of Council Tax legislation.
• Confident and competent user of NEC and Enterprise systems.
• Strong accuracy, judgement and customer-service skills.
• Ability to work effectively in a remote environment.

Responsibilities

• Administer Council Tax and Business Rates accounts, ensuring accurate and prompt billing, collection and recovery.
• Obtain and assess information to determine local taxation liability in accordance with legislation, including discounts, reliefs and exemptions.
• Accurately update and maintain revenues databases.
• Respond appropriately to enquiries from citizens, businesses and agents, and action amendments to accounts.
• Agree repayment plans and determine appropriate recovery action, taking account of individual circumstances while maximising collection.
• Contribute ideas to improve working practices, procedures, service delivery and performance.
• Support the training and coaching of colleagues, including the induction of new staff.

Skills

Council Tax processing

Recovery experience

Council Tax legislation

NEC systems

Enterprise systems

Customer service

Remote work

Tools

NEC

Enterprise systems

Job description

Council Tax & Revenues Officer

Remote Working

Monday - Friday - Full Time

£15.56 per hour

Temporary - currently until 31/12/2026

The role

• Administer Council Tax and Business Rates accounts, ensuring accurate and prompt billing, collection and recovery.
• Obtain and assess information to determine local taxation liability in accordance with legislation, including discounts, reliefs and exemptions.
• Accurately update and maintain revenues databases.
• Respond appropriately to enquiries from citizens, businesses and agents, and action amendments to accounts.
• Agree repayment plans and determine appropriate recovery action, taking account of individual circumstances while maximising collection.
• Contribute ideas to improve working practices, procedures, service delivery and performance.
• Support the training and coaching of colleagues, including the induction of new staff.

What you'll bring

• Extensive experience of processing Council Tax accounts with minimal guidance.
• Recovery experience in Council Tax is essential.
• Thorough understanding of Council Tax legislation.
• Confident and competent user of NEC and Enterprise systems.
• Strong accuracy, judgement and customer-service skills.
• Ability to work effectively in a remote environment.

Tate is committed to promoting equal opportunities.

To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process.

Your comfort and accessibility are our priority, and we are here to support you every step of the way.

Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.