Revenues Officer

Civic Recruitment Limited; Coventry; Remote; GBP 61,000 - 66,000; Part time

Benefits offered by this job

Remote working

Bi-weekly pay

Job summary

Civic Recruitment Limited is seeking a Revenue Officer for a 2 months contract, fully remote in the UK. Umbrella pay rate is £44.05–£48.26 per hour. The role focuses on administration, collection, and recovery of Council revenues for a local authority.

You will deliver frontline customer service, maintain revenue records, and collaborate with external agents to maximise income, while ensuring compliance with policies and procedures.

Qualifications

• Recent experience in a Local Authority Revenues Service with strong knowledge of Business Rates.
• Proficiency using MRI (Capita/Academy) or Northgate systems.
• Experience in local authority revenues, debt recovery, taxation, benefits, or related financial environment.
• Good general education with strong written and spoken English skills.

Responsibilities

• Deliver front-line customer service by addressing inquiries professionally and promptly.
• Handle customer correspondence and determine follow-up actions.
• Maintain and monitor revenue records and liability information for accuracy and compliance.
• Administer recovery and collection of outstanding debts using recovery and enforcement procedures.
• Collaborate with collection agents and external organizations on debt recovery matters.
• Identify vulnerable customers and ensure appropriate support before pursuing recovery actions.

Skills

Customer service

Debt recovery

Local authority experience

Knowledge of Business Rates

English proficiency

Education

General education

Tools

MRI (Capita/Academy)

Northgate NEC/Enterprise

Job description

Job Description

This is a remote position.

2 months contract with a local authority

Umbrella Pay Rate: £44.05 - £48.26 per hour umbrella

Summary

• The Revenue Officer is a crucial role within the local authority, tasked with overseeing the administration, collection, and recovery of Council revenues. This position ensures adherence to relevant legislation, local authority policies, and statutory requirements. The Revenue Officer is responsible for delivering exceptional customer service, managing recovery processes, and investigating liability issues, all while contributing to the effective management of the Council's financial assets. This role is vital in maximising income collection, supporting vulnerable residents, and ensuring the fair and consistent application of revenue policies and procedures.

Responsibilities

• Deliver front-line customer service by addressing routine and complex inquiries professionally and promptly.
• Handle customer correspondence and determine suitable follow-up actions in line with established procedures.
• Maintain and monitor revenue records and liability information, ensuring data accuracy and compliance with operational standards.
• Administer the recovery and collection of outstanding debts using appropriate recovery and enforcement procedures.
• Collaborate with collection agents and external organizations on debt recovery matters.
• Identify vulnerable customers and ensure appropriate support measures are considered before pursuing recovery actions.

Requirements

• Recent experience working within a Local Authority Revenues Service with strong knowledge of Business Rates.
• Proficiency in using one or more of the following systems: MRI (formerly Capita/Academy) or Northgate (NEC/Enterprise document management system).
• Experience in a local authority revenues, debt recovery, taxation, benefits, or related financial environment.
• Good standard of general education, including strong written and spoken English skills.

Additional Information

• Working hours are 37 hours per week, Monday to Friday, 9:00 am - 5:00 pm.
• The position offers a pay rate of £44.05 - £48.26 per hour on an umbrella basis.
• The role is fully remote/homeworking.
• A basic DBS check is required.
• The role follows a bi-weekly payment schedule.
• The application deadline is 16th October 2026;

Requirements

The role plays a key part in maximising income collection, supporting vulnerable residents, and ensuring fair and consistent application of revenue policies and procedures.