Revenues Officer

Fareham Borough Council; Fareham; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Generous pension scheme

Free parking

Good annual leave entitlement

Car lease scheme

Job summary

Fareham Borough Council is seeking a Revenues Officer to join the Revenues Team. The role involves administration, collection and recovery of Council Tax and Non-Domestic Rates, with daily contact with customers to advise entitlements and maintain up-to-date payments.

You will work in a busy team, handling inquiries by phone, letter and email, and must meet targets with accuracy and ICT competence. Full training will be provided where needed.

Qualifications

• Experience in administration, customer service and IT is encouraged.
• Full training in Council Tax and Non-Domestic Rates will be provided if you have strong admin and IT experience.

Responsibilities

• Administer, collect and recover Council Tax and Non-Domestic Rates.
• Handle customer enquiries in person, by phone, letter and email.
• Advise on entitlements, process changes in circumstances and support timely payments.
• Keep up to date with ongoing legislative changes affecting rates and discounts.

Skills

Customer service

ICT skills

Problem-solving

Team player

Tools

IT systems

Job description

About The Role

We are looking for someone with a strong customer focus to join the Revenues Team.

As a Revenues Officer, you will support the administration, collection and recovery of Council Tax and Non-Domestic Rates, handling customer enquiries in a professional, helpful and efficient manner.

This is one of the most technical roles in the Council. Our Revenues Officers are responsible for the collection of over £100 million in Council Tax and Non-Domestic Rates.

A key challenge of the role is keeping up to date with ongoing legislative changes that affect how Council Tax and Non-Domestic Rates are calculated, as well as the discounts, reliefs and disregards available. The role involves daily contact with customers, advising them on their entitlements, processing changes in circumstances and supporting them to maintain up-to-date payments.

About You

You will play a full part in a busy team environment, assisting customers in person, by telephone, letter and email. Some of the situations you deal with will be complex and require sound judgement and problem-solving skills.

You will need to work to both individual and team targets and deadlines. Accuracy, productivity, strong ICT skills and a commitment to excellent customer service are essential.

Full training in Council Tax and/or Non-Domestic Rates legislation will be provided if you have strong experience in administration, customer service and IT.

For an informal discussion about this post, please contact Melanie Combes, Council Tax Collection and Recovery Manager on 01329 824332.

About Us

At Fareham Borough Council, we pride ourselves on delivering excellent customer service, which is at the heart of everything we do. We are committed to putting our customers first and recognise that every individual makes a difference.

Our people drive innovation, build strong relationships with our customers, deliver high-quality services and continually seek ways to improve efficiency and performance. At Fareham, we aim to attract, develop and retain talented individuals who can contribute to our success.

You will be joining a small, supportive and friendly team within a well-managed Council. We offer a competitive benefits package, including a generous pension scheme, free parking, good annual leave entitlement and a car lease scheme, among many others.

• a generous pension scheme
• free parking
• good annual leave entitlement
• a car lease scheme
• among many others

We take pride in the positive feedback we receive, with many describing us as a ‘friendly and professional organisation’.