Financial Professional

Colbern Limited; Northampton; Hybrid; GBP 27,000 - 40,000; Full time

Job summary

Colbern Limited is recruiting a Council Tax Officer in Northampton on a hybrid basis with 1–2 days on site per week. The role focuses on accurate and timely administration of Council Tax billing and maximising collections, while providing excellent customer service to residents and businesses.

The successful candidate will monitor accounts, process changes, discounts and exemptions, and collaborate with internal teams to ensure compliance with legislation within a 3-month contract, with

Qualifications

• Recent experience in a Local Authority Council Tax Billing or Revenues environment.
• Strong knowledge of Council Tax legislation and billing processes.
• Experience processing discounts, exemptions, disregards and Council Tax Reduction schemes.
• Ability to manage high volumes of work accurately and efficiently.
• Excellent customer service and communication skills.
• Experience using MRI Revenues & Benefits (Academy) is essential.

Responsibilities

• Administration and maintenance of Council Tax accounts.
• Processing changes in liability, billing amendments and account updates.
• Assessing and processing discounts, exemptions, disregards and Council Tax Reduction applications.
• Applying Council Tax legislation and ensuring accurate account determination.
• Responding to customer enquiries via telephone, email and written correspondence.
• Working to targets and service standards within a busy Revenues environment.
• Liaising with internal departments and external stakeholders as required.

Skills

Council Tax legislation knowledge

Customer service skills

Communication skills

MRI Revenues & Benefits experience

Tools

MRI Revenues & Benefits (Academy)

Job description

Council Tax Officer

Northampton

Contract

£19.71 per hour PAYE or £29 per hour limited paid via umbrella company inside IR35

Our client is looking for an experienced Council Tax Officer

2 days in the officer

1. To be responsible for accurate and timely administration of Council Tax Billing in accordance with legislation and to maximise collection of Council Tax.

2. To deal directly with customers and stakeholders over the phone, in writing as

An experienced Council Tax Billing Officer to support the Revenues team with increased workload demand.

This role requires a candidate who can hit the ground running and has recent experience administering Council Tax accounts within a Local Authority environment. The successful candidate will be responsible for the accurate and timely processing of Council Tax billing, ensuring compliance with legislation and delivering a high level of customer service.

Key duties will include:

• Administration and maintenance of Council Tax accounts.
• Processing changes in liability, billing amendments and account updates.
• Assessing and processing discounts, exemptions, disregards and Council Tax Reduction applications.
• Applying Council Tax legislation and ensuring accurate account determination.
• Responding to customer enquiries via telephone, email and written correspondence.
• Working to targets and service standards within a busy Revenues environment.
• Liaising with internal departments and external stakeholders as required.

Essential Requirements

• Recent experience working within a Local Authority Council Tax Billing or Revenues team.
• Strong knowledge of Council Tax legislation and billing processes.
• Experience processing discounts, exemptions, disregards and Council Tax Reduction schemes.
• Ability to manage high volumes of work accurately and efficiently.
• Excellent customer service and communication skills.
• Experience using MRI Revenues & Benefits (formerly Academy) is essential.

Additional Information

• Hybrid working arrangement with attendance in Northampton required 1-2 days per week.
• Contract expected to run for 3 months initially, with potential extension.

Colbern Limited along with our clients are an equal opportunities employer