Revenues Team Manager

Civic Recruitment Limited; Greater London; On-site; GBP 42,000 - 56,000; Full time

Job summary

Civic Recruitment Limited is seeking a Revenues Team Manager for a 3-month contract with a local authority. The role focuses on leading the Council Tax billing, collection and enforcement functions to deliver a high quality, compliant revenues service.

You will oversee performance, ensure adherence to statutory requirements, and drive service improvements, working closely with managers and other teams. Experience in Revenues and change projects is essential.

Qualifications

• Strong knowledge of Council Tax billing, collection and enforcement.
• Detailed understanding of revenues legislation and regulatory frameworks.
• Knowledge of best practices in Revenues and Benefits services.
• Understanding of income maximisation and ethical recovery practices.
• Knowledge of HR policies, performance management and leadership.
• Understanding of data protection, health and safety and equal opportunities requirements.
• Experience using IT systems and digital platforms to support service delivery.

Responsibilities

• Lead and manage a Revenues team responsible for Council Tax billing, collection and enforcement.
• Monitor performance, ensure targets and quality measures are met.
• Ensure compliance with legislation, policies and professional best practice.
• Maximise income collection while maintaining ethical recovery practices.
• Identify risks and implement effective improvements and controls.
• Provide training and support to staff to maintain high performance.
• Support change, projects and service improvements, deputising when required.
• Manage external revenues contracts and monitor performance.
• Represent the council at external meetings and forums.

Skills

Leadership

Communication

Analytical skills

Time management

Problem solving

Legislation interpretation

Data protection

IT systems

Tools

IT systems

Job description

Haringey, United Kingdom | Posted on 06/08/2026

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That’s why we are passionate about transforming recruitment in the public and private sectors.

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well-positioned to cater to the specific needs of both public and private sectors.

Job Description

3 Month Contract With A Local Authority

Job Purpose

The Revenues Team Manager will lead and manage a team responsible for the effective billing, collection and enforcement of Council Tax, ensuring the delivery of a high-quality, customer-focused and compliant revenues service.

The post holder will provide strong operational leadership, managing team performance, quality standards and service improvement activity to maximise income collection while ensuring recovery processes are fair, ethical and aligned with statutory requirements, council policies and best practice.

Working closely with the Arrears Team Manager and Revenues Manager, the post holder will support the development and delivery of effective revenues services, identifying opportunities for improvement, managing risks and ensuring legislative compliance. The role will also contribute to wider service change, projects and initiatives, deputising for the Revenues Manager when required.

Key Responsibilities

• Lead, manage and motivate a Revenues team responsible for Council Tax billing, collection and enforcement activity.
• Monitor and improve team performance, ensuring service standards, targets and quality measures are achieved.
• Ensure compliance with statutory legislation, council policies, procedures and professional best practice within all revenues activities.
• Apply specialist revenues knowledge to maximise income collection while ensuring ethical and proportionate recovery practices are maintained.
• Identify operational risks, service issues and areas for improvement, implementing effective solutions and controls to prevent recurrence.
• Ensure appropriate training, development and support is provided to staff to maintain high levels of performance and service delivery.
• Manage all aspects of people management in accordance with council HR policies, including performance management, attendance, wellbeing and staff development.
• Support and facilitate service change, contributing to the implementation of new policies, procedures, systems and projects.
• Manage the performance of external revenues contracts through monitoring, review meetings and feedback processes.
• Take responsibility for specific projects and programmes as allocated by the Revenues Manager or Senior Management Team.
• Work collaboratively with colleagues across Revenues and Benefits to improve service delivery and achieve shared objectives.
• Deputise for the Revenues Manager when required and provide operational support across the wider Revenues service.
• Represent the council at external meetings, court hearings, tribunals and professional forums relating to Council Tax, Business Rates and BID Levy matters.
• Promote benchmarking, innovation and best practice approaches to support continuous improvement.
• Support annual audit activity within the service area and ensure agreed recommendations are implemented.
• Ensure compliance with Health and Safety requirements, Data Protection legislation and other statutory responsibilities.
• Promote equality, diversity and inclusion and ensure services are delivered in line with the Council’s Equal Opportunities policies.
• Use relevant IT systems and technology effectively to support service management, reporting and operational delivery.
• Undertake any other duties appropriate to the role, grade and overall purpose of the position.

Requirements

Qualifications and Knowledge

• Strong knowledge and understanding of Council Tax billing, collection and enforcement processes.
• Detailed understanding of relevant revenues legislation, statutory requirements and regulatory frameworks.
• Knowledge of best practice approaches within Revenues and Benefits services.
• Understanding of income maximisation principles and ethical recovery practices.
• Knowledge and understanding of HR policies, performance management and effective team leadership.
• Understanding of data protection, health and safety and equal opportunities requirements.
• Knowledge and experience of using IT systems and digital platforms to support service delivery.

Experience

• Significant experience working within a Revenues environment, with demonstrable knowledge of Council Tax collection and enforcement.
• Experience managing and leading teams within a high-performing operational service.
• Experience monitoring performance, improving quality standards and delivering service outcomes.
• Experience identifying operational issues, implementing solutions and managing service risks.
• Experience managing change, projects and service improvement initiatives.
• Experience working with external contractors or service providers and monitoring contract performance.
• Experience representing an organisation at meetings, tribunals, court proceedings or professional forums.

Skills and Competencies

• Strong leadership and people management skills, with the ability to motivate, develop and support staff.
• Excellent communication and influencing skills, with the ability to build effective relationships with internal and external stakeholders.
• Ability to analyse performance information, identify trends and implement improvements.
• Ability to manage competing priorities, deliver projects and meet deadlines.
• Strong problem-solving skills with the ability to resolve complex operational issues.
• Ability to interpret and apply legislation, policies and procedures effectively.
• Ability to promote a customer-focused, fair and efficient approach to revenue collection.
• Ability to represent the council professionally and confidently at external meetings and formal proceedings.