Read more

ESSENTIAL EMPLOYMENT LTD; Benfleet; Vor Ort; GBP 78.000 - 106.000; Vollzeit

Zusammenfassung

ESSENTIAL EMPLOYMENT LTD in Benfleet is seeking a Revenues Manager to lead the Revenues Service, oversee billing and recovery of Council Tax and Business Rates, and drive service excellence.

The role requires managing a team, ensuring statutory reporting, coordinating with ICT and finance, and delivering annual billing exercises with a focus on compliance and performance.

Aufgaben

• Lead, manage and develop the Revenues Service, ensuring the delivery of high-quality customer service and operational excellence.
• Manage, motivate and support team members through recruitment, induction, supervision, appraisal, training and ongoing professional development.
• Monitor team performance, implement workforce planning initiatives and support succession planning activities.
• Establish, review and monitor service standards, objectives and key performance indicators.
• Oversee the administration, billing, collection, recovery and enforcement of Council Tax and Business Rates.
• Manage the recovery of Sundry Debts and Housing Benefit Overpayments in line with legislation, policy and best practice.
• Ensure the successful delivery of annual billing exercises, year-end processes and statutory reporting obligations.
• Authorise and monitor recovery processes including liability orders, insolvency proceedings, bankruptcies, IVAs and enforcement activity.
• Review and approve recommendations for debt write-offs in accordance with delegated authority and financial regulations.
• Lead the preparation and submission of statutory returns and financial reports, including Tax Base calculations, NDR1 and NDR3 returns, collection fund reporting and performance statistics.
• Monitor collection rates, debt levels and income performance, identifying opportunities to maximise revenue collection.
• Manage service budgets and ensure effective financial control and expenditure monitoring.
• Work closely with finance teams to support budgeting, forecasting, reconciliations and financial reporting requirements.
• Lead the development, maintenance and optimisation of Revenues and Benefits systems and associated technologies.
• Work collaboratively with ICT teams and software suppliers to implement upgrades, legislative changes and system enhancements.
• Review and redesign processes to improve efficiency, service delivery and customer outcomes.
• Support the implementation of innovative collection and recovery solutions, including data analytics, tracing services and digital initiatives.

Jobbeschreibung

Revenues Manager needed in Benfleet Paying £500 per day ref 24132

Full time hours on a temporarybasis

Key Responsibilities

Service Management

• Lead, manage and develop the Revenues Service, ensuring the delivery of high-quality customer service and operational excellence.
• Manage, motivate and support team members through recruitment, induction, supervision, appraisal, training and ongoing professional development.
• Monitor team performance, implement workforce planning initiatives and support succession planning activities.
• Establish, review and monitor service standards, objectives and key performance indicators.

Revenues Administration & Recovery

• Oversee the administration, billing, collection, recovery and enforcement of Council Tax and Business Rates.
• Manage the recovery of Sundry Debts and Housing Benefit Overpayments in line with legislation, policy and best practice.
• Ensure the successful delivery of annual billing exercises, year-end processes and statutory reporting obligations.
• Authorise and monitor recovery processes including liability orders, insolvency proceedings, bankruptcies, Individual Voluntary Arrangements (IVAs) and enforcement activity.
• Review and approve recommendations for debt write-offs in accordance with delegated authority and financial regulations.
• Lead the preparation and submission of statutory returns and financial reports, including Tax Base calculations, NDR1 and NDR3 returns, collection fund reporting and performance statistics.
• Monitor collection rates, debt levels and income performance, identifying opportunities to maximise revenue collection.
• Manage service budgets and ensure effective financial control and expenditure monitoring.
• Work closely with finance teams to support budgeting, forecasting, reconciliations and financial reporting requirements.
• Lead the development, maintenance and optimisation of Revenues and Benefits systems and associated technologies.
• Work collaboratively with ICT teams and software suppliers to implement upgrades, legislative changes and system enhancements.
• Review and redesign processes to improve efficiency, service delivery and customer outcomes.
• Support the implementation of innovative collection and recovery solutions, including data analytics, tracing services and digital initiatives.

Legislation & Compliance

• Maintain up-to-date knowledge of legislation, case law and best practice relating to local taxation, debt recovery and revenues administration.
• Interpret legislative changes and ensure they are implemented effectively within operational procedures.
• Oversee GDPR compliance and data protection responsibilities within the service area.
• Manage complex correspondence, complaints, Freedom of Information requests and stakeholder enquiries.

Partnership & Stakeholder Management

• Develop and maintain effective relationships with internal stakeholders, enforcement providers, government departments and external agencies.
• Represent the organisation at meetings, tribunals, professional forums and court proceedings where required.
• Provide expert advice and guidance on all aspects of revenues administration, collection and recovery.

Leadership & Strategic Support

• Contribute to strategic planning, service transformation and continuous improvement initiatives.
• Lead and support corporate projects and change programmes impacting revenues services.
• Deputise for senior finance leadership when required.
• Provide specialist expertise and informed recommendations to senior management on revenues-related matters, risks and opportunities.

All our roles may be subject to pre-employment checks including references so please beprepared