Revenues Admin Officer

The Methodist Church in Britain; Norwich; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Friendly and supportive working enviro

Job summary

Norwich City Council is recruiting a Revenues Admin Officer to join the Revenues and Benefits Service. You will help bill and collect council tax, determine discounts and exemptions, maintain property records and reconcile the billing list with the council tax list.

The role supports a hybrid working pattern and a 37-hour week, handling student developments and privately let dwellings, with a focus on accuracy and customer service.

Qualifications

• Maths and English GCSE level or equivalent.
• Experience in a customer service or revenues environment.
• Experience in administration within an office environment.
• Knowledge of the Local Government Finance Act 1992 and its amendments, and the Data Protection Act 2018.

Responsibilities

• Determine council tax liability and decide discounts, exemptions and disabled reductions.
• Bill and collect council tax in line with legislation and local policy.
• Set liability and billing for Let NCC dwellings and handle quarterly payments and billing queries.
• Manage landlord portfolios and keep bills accurate and occupier registrations prompt.
• Handle large student developments, liaising with accommodation managers at each site.
• Create and maintain accurate property records.
• Report properties to the Valuation Office Agency and resolve disputes.
• Reconcile billing system with the published council tax list and meet audit requirements.
• Work with Visiting Officers to issue completion notices and assign temporary bandings.
• Maintain the revenues and benefits systems.
• Provide an efficient customer-focused service across channels.

Skills

Knowledge of LG Act 1992

Data Protection Act 2018

Education

Maths and English to GCSE level

Job description

This Revenues Admin Officer role sits in the revenues and benefits service at Norwich City Council, where the team bills council tax for city residents. The work centres on setting liability, handling discounts and exemptions, keeping property records accurate and reconciling billing with the council tax list. Hybrid working and a 37-hour week apply, with a caseload covering student developments and privately let council dwellings. Candidates need knowledge of the Local Government Finance Act 1992 and the Data Protection Act 2018.

What the job involves

• Determine council tax liability and decide applications for discounts, exemptions and disabled reductions
• Bill and collect council tax in line with legislation and local policy
• Set liability and billing for council-let privately let dwellings under 'Let NCC', and handle quarterly payments and billing queries
• Manage specified complex landlord portfolios, keeping bills accurate and occupier registrations prompt
• Handle large bespoke student developments, liaising with accommodation managers at each site
• Create and maintain accurate property records
• Report properties to the Valuation Office Agency for listing and resolve disputes with it
• Reconcile the billing system with the published council tax list and meet audit requirements
• Work with Visiting Officers to issue completion notices, enter properties promptly and assign temporary bandings to new dwellings
• Maintain the revenues and benefits systems
• Provide an efficient, customer-oriented service across phone, email, letter, face to face and secure data transfer with customers, internal teams (housing, planning, income) and partners (Valuation Office, Norfolk…)
• Process BACS and check transmissions for council tax, business rates and BID collections each month

What’s required

Qualifications

• Maths and English to GCSE level or similar

Experience

• Experience in a customer service or revenues environment
• Experience in administration within an office environment

Skills & knowledge

• Knowledge of the Local Government Finance Act 1992 and amendments, for council tax billing and collection
• Knowledge of the Data Protection Act 2018
• Awareness of health and safety requirements, procedures and issues

What’s offered

• Friendly and supportive working environment