Revenues Admin Officer

Norwich City Council; Norwich; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

LGPS

Generous holidays

Job summary

Norwich City Council is seeking a proactive administrator to join the Revenues and Benefits service, focusing on accurate council tax billing for residents of Norwich. You will create and maintain property records and ensure timely billing in line with legislation.

The role involves liaising with housing, planning, and external partners, maintaining systems for accurate tax administration, and ensuring audit-ready records. Strong GCSE maths and English are required.

Qualifications

• Experience in a customer service or revenue services environment.
• Experience in administration within an office environment.
• Knowledge of Local Government Finance Act 1992 and subsequent amendments to administer the billing and collection of council tax.
• Knowledge of the Data Protection Act 2018.
• Maths and English to GCSE level (or similar).

Responsibilities

• Deal with all large bespoke student developments in Norwich to ensure accurate council tax billing by liaising with the accommodation managers at each specific site.
• Determine council tax liability and applications for discounts, exemptions and disabled reductions promptly and in accordance with government legislation and local policies and procedures.
• Work with customers, internal (housing, planning, income team) and external partners (Valuation Office and Norfolk Constabulary) using all available media including secure transfer of data, telephone, face to face contact, email/ letter, etc.
• Maintain the revenues and benefits systems for accurate management of council tax administration.
• Report properties to the Valuation Office Agency for inclusion or exclusion from the council tax list and liaise with the Valuation Office Agency to address issues and resolve disputes.
• Be responsible for the accuracy and be part of the process for reconciliation of the council tax billing system with the published council tax list and to satisfy audit requirements.
• Work closely with Visiting Officers in order to issue completion notices, ensuring revenue is maximised by entering properties into the council tax list at the earliest opportunity.
• To assign temporary bandings to new dwellings to enable bills to be sent to maximise income.
• Deal with BACS and check transmissions for all collections due for council tax, business rates and BID each month.
• Manage specified complex landlord portfolios of properties to ensure that the council tax bills are accurate, and the registration of occupiers are dealt with in a prompt manner.
• Establish the correct Council Tax liability and billing for the entire Norwich City Council privately let dwellings under the umbrella of 'Let NCC', working with colleagues to ensure quarterly payments of council tax are promptly received and allocated correctly.

Skills

Customer service

Office administration

Revenue services

LG Finance Act

Job description

We have an exciting opportunity for a proactive, motivated individual looking for a challenging role in a busy and fast paced enviroment within the revenues and benefits service. You will part of a team to ensure the correct billing of council tax for the residents of Norwich

We offer a friendly and supportive working environment and highly value our people.

Job Description

To provide an efficient and effective customer-oriented service to the public.

To create and maintain accurate property records

To bill and collect council tax in accordance with legislation

Responsibilities

You will deal with all large bespoke student developments in Norwich to ensure accurate council tax billing by liaising with the accommodation managers at each specific site.

You will determine council tax liability and applications for discounts, exemptions and disabled reductions promptly and in accordance with government legislation and local policies and procedures.

You will work with customers, internal (housing, planning, income team) and external partners (Valuation Office and Norfolk Constabulary) using all available media including secure transfer of data, telephone, face to face contact, email/ letter, etc.

Maintain the revenues and benefits systems for accurate management of council tax administration.

Report properties to the Valuation Office Agency for inclusion or exclusion from the council tax list and liaise with the Valuation Office Agency to address issues and resolve disputes.

You will be responsible for the accuracy and be part of the process for reconciliation of the council tax billing system with the published council tax list and to satisfy audit requirements.

You will work closely with Visiting Officers in order to issue completion notices, ensuring revenue is maximised by entering properties into the council tax list at the earliest opportunity. To assign temporary bandings to new dwellings to enable bills to be sent to maximise income

Deal with BACS and check transmissions for all collections due for council tax, business rates and BID each month.

You will manage specified complex landlord portfolios of properties to ensure that the council tax bills are accurate, and the registration of occupiers are dealt with in a prompt manner.

You will establish the correct Council Tax liability and billing for the entire Norwich City Council privately let dwellings under the umbrella of 'Let NCC', working with colleagues to ensure quarterly payments of council tax are promptly received and allocated correctly. To deal with any billing queries which may arise.

Skills Required

Experience in a customer service or revenue services environment

Experience in administration within an office environment

Knowledge of Local Government Finance Act 1992 and subsequent amendments to administer the billing and collection of council tax

Knowledge of the Data Protection Act 2018

Awareness of Health and Safety requirements, procedures and issues

Maths and English to GCSE level (or similar)

Sponsorship

Please note that this position is not eligible for visa sponsorship. Applicants must have the right to work in the UK at the time of application and for the duration of their employment.

Why work for us

Our council is full of people who have chosen to work in local government because they want to help others and make a difference to their lives or the environment in which local people live.

To find out more about working and living in Norwich Home | Work in Norwich.

The council has a long and proud history of being a council that is keen to push the boundaries of what a district can achieve, to find out more about what it is like to work in local government visit Working in local government - #LocalGov Careers - Youth Employment UK

We offer our employees a competitive pay and benefits package. Whether you're looking for a new career, promotion, flexible working opportunity to fit with your home life or a sideways move - we have a variety of challenging employment opportunities for everybody.

Norwich City Council offers the opportunity to work with great people who are passionate about promoting Norwich and the services the council provides. We also offer good career prospects with competitive rates of pay, generous holidays and working arrangements to suit all lifestyles.

Equal Opportunities Policy The council is committed to a policy of equality opportunity in employment, in recruitment and the services we provide. Applications are considered on the basis of their suitability for the post regardless of sex, gender reassignment, race, ethnic origin, disability, age, marital status, domestic responsibilities, sexual orientation or religious affiliation. People with disabilities are guaranteed an interview provided they are suitably qualified and/or experienced.

Candidates will be considered for shortlisting on the factual information on their application form. Therefore it is important to give as much detail as possible including information about experience gained outside employment.

Benefits

• All employees are eligible to join the Local Government Pension Scheme (LGPS)
• Paid holiday entitlement starts at 27 days per annum and increases with length of service to a maximum of 34 days per annum. This is pro rata for part-time employees
• In addition to the statutory public holidays, we grant an additional statutory day leave at Christmas
• Norwich City Council supports its employees through the provision of occupational health and employee assistance support