Revenues Admin Officer

Norwich Living Wage City Action Group; Norwich; On-site; GBP 28,000 - 36,000; Full time

Job summary

Norwich Living Wage City Action Group is seeking a proactive candidate to join the revenues and benefits team in Norwich. The role focuses on accurate council tax billing, maintaining property records, and delivering a responsive customer service to residents.

You will work with internal housing and income teams, external partners, and field staff to ensure compliance with legislation while driving efficient revenue collection and audit readiness.

Qualifications

• Experience in a customer service or revenue services environment.
• Experience in administration within an office environment.
• Knowledge of Local Government Finance Act 1992 and amendments.
• Knowledge of the Data Protection Act 2018.
• Awareness of Health and Safety requirements and issues.
• Maths and English to GCSE level or equivalent.

Responsibilities

• Provide efficient customer‑oriented service to the public.
• Create and maintain accurate property records.
• Bill and collect council tax in accordance with legislation.
• Deal with large bespoke student developments and liaise with accommodation managers.
• Determine liability and discounts/exemptions promptly under government policy.
• Work with internal/external partners using secure data transfer, phone, email, etc.
• Maintain revenues and benefits systems for accurate administration.
• Report properties to Valuation Office Agency and address disputes.
• Reconcile council tax billing system with the council tax list, ensuring audit readiness.
• Issue completion notices with Visiting Officers and maximise revenue opportunities.

Skills

Customer service

Revenue services

Administration

Data protection

Health & safety awareness

Maths & English (GCSE)

Education

GCSE Maths & English or equivalent

Job description

We have an exciting opportunity for a proactive, motivated individual looking for a challenging role in a busy and fast paced enviroment within the revenues and benefits service. You will part of a team to ensure the correct billing of council tax for the residents of Norwich

We offer a friendly and supportive working environment and highly value our people.

To provide an efficient and effective customer-oriented service to the public.

To create and maintain accurate property records

To bill and collect council tax in accordance with legislation

You will deal with all large bespoke student developments in Norwich to ensure accurate council tax billing by liaising with the accommodation managers at each specific site.

You will determine council tax liability and applications for discounts, exemptions and disabled reductions promptly and in accordance with government legislation and local policies and procedures.

You will work with customers, internal (housing, planning, income team) and external partners (Valuation Office and Norfolk Constabulary) using all available media including secure transfer of data, telephone, face to face contact, email/ letter, etc.

Maintain the revenues and benefits systems for accurate management of council tax administration.

Report properties to the Valuation Office Agency for inclusion or exclusion from the council tax list and liaise with the Valuation Office Agency to address issues and resolve disputes.

You will be responsible for the accuracy and be part of the process for reconciliation of the council tax billing system with the published council tax list and to satisfy audit requirements.

You will work closely with Visiting Officers in order to issue completion notices, ensuring revenue is maximised by entering properties into the council tax list at the earliest opportunity. To assign temporary bandings to new dwellings to enable bills to be sent to maximise income

Deal with BACS and check transmissions for all collections due for council tax, business rates and BID each month.

You will manage specified complex landlord portfolios of properties to ensure that the council tax bills are accurate, and the registration of occupiers are dealt with in a prompt manner.

You will establish the correct Council Tax liability and billing for the entire Norwich City Council privately let dwellings under the umbrella of ‘Let NCC’, working with colleagues to ensure quarterly payments of council tax are promptly received and allocated correctly. To deal with any billing queries which may arise.

Experience in a customer service or revenue services environment

Experience in administration within an office environment

Knowledge of Local Government Finance Act 1992 and subsequent amendments to administer the billing and collection of council tax

Knowledge of the Data Protection Act 2018

Awareness of Health and Safety requirements, procedures and issues

Maths and English to GCSE level (or similar)