Reservations & Revenue Growth Specialist

Valor Hospitality; Glasgow; On-site; GBP 21,000 - 25,000; Full time

Job summary

Crowne Plaza Glasgow, operated by Valor Hospitality, is seeking a Reservations Agent to join our team in Glasgow. You will drive revenue by converting enquiries to bookings, applying pricing strategies, and using market data to optimize occupancy and revenue.

The role requires excellent English, hospitality or retail background, and a proactive, customer-focused mindset. Equal opportunity employer; training and career growth available.

Qualifications

• Administration, switchboard, and computer experience.
• Previous hospitality or retail experience.
• Previous Customer Service experience.
• Good understanding of written and spoken English language.
• Ability to speak a foreign language is a plus.

Responsibilities

• Convert enquiries into bookings using effective call handling and product knowledge.
• Follow company processes to ensure data is robust and accurate.
• Implement pricing and selling strategies for all market segments to meet budgets and targets.
• Keep competitor information up-to-date and visit competitor hotels when needed.
• Deliver superior customer service through the Customer Service Programme, Venue Verdict, and BDRC where applicable.
• Promote a team environment that boosts morale and pride in the hotel.
• Consider total revenue and lifetime value when assessing new business enquiries with demand calendars and market data.
• Maintain good working relationships with colleagues in Revenue and other departments.
• Undertake reasonable projects from the General Manager to grow and improve the business.

Skills

Admin & switchboard

Hospitality/retail experience

Customer service experience

English proficiency

Foreign language helpful

Job description

Crowne Plaza Glasgow, operated by Valor Hospitality, is seeking a Reservations Agent to join our team in Glasgow. You will drive revenue by converting enquiries to bookings, applying pricing strategies, and using market data to optimize occupancy and revenue.

The role requires excellent English, hospitality or retail background, and a proactive, customer-focused mindset. Equal opportunity employer; training and career growth available.