Guest Experience & Reservations Specialist

Valor Hospitality Partners, LLC; Leeds; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Rewards and Benefits

Job summary

Crowne Plaza Leeds is seeking a friendly Reservations and Events Agent to join our team. You’ll handle reservations and event enquiries, ensuring bookings align with brand standards while delivering a high standard of customer service.

The role involves coordinating with reception and food & beverage teams to maximise occupancy and revenue, and providing flexible shift coverage across days, evenings and weekends.

Qualifications

• Excellent communication, interpersonal and problem-solving abilities.
• A passion for hospitality and a relentless commitment to excellence.

Responsibilities

• Take enquiries and bookings via telephone and online bookings.
• Converting enquiries into sales.
• Processing, amending and updating bookings as required.
• Maximising revenue through upselling.
• Administration and technology savvy.
• Available to work when the team and customer needs you most.

Skills

Communication skills

Interpersonal skills

Problem solving

Hospitality passion

Job description

Crowne Plaza Leeds is seeking a friendly Reservations and Events Agent to join our team. You’ll handle reservations and event enquiries, ensuring bookings align with brand standards while delivering a high standard of customer service.

The role involves coordinating with reception and food & beverage teams to maximise occupancy and revenue, and providing flexible shift coverage across days, evenings and weekends.