Reservations & Events Specialist – Hospitality

Valor Hospitality Careers - UK; Leeds; Sur place; GBP 20 000 - 25 000; Plein temps

Résumé du poste

Crowne Plaza Leeds is seeking a friendly Reservations and Events Agent to join our team. You’ll provide attentive, customer-focused service, understand brand standards, and work as part of a successful team.

The role includes taking reservations, managing bookings, and upselling to maximise occupancy and revenue, with shifts across seven days and a strong emphasis on hospitality excellence. We offer flexibility with shift patterns and provide career training and apprenticeships alongside our

Qualifications

• Excellent communication, interpersonal, and problem-solving abilities.
• A passion for hospitality and a relentless commitment to excellence.

Responsabilités

• Take enquiries and bookings via telephone and online bookings.
• Converting enquiries into sales.
• Processing, amending and updating bookings as required.
• Maximising revenue through upselling.
• Administration and Technology savvy.
• Available to work when the team and customer needs you most.
• Top quality customer service.
• Work as part of a great team.

Connaissances

Customer service

Hospitality

Communication skills

Teamwork

Description du poste

Crowne Plaza Leeds is seeking a friendly Reservations and Events Agent to join our team. You’ll provide attentive, customer-focused service, understand brand standards, and work as part of a successful team.

The role includes taking reservations, managing bookings, and upselling to maximise occupancy and revenue, with shifts across seven days and a strong emphasis on hospitality excellence. We offer flexibility with shift patterns and provide career training and apprenticeships alongside our