Customer Sales Advisor - Retentions (Remote & Hybrid)

Domestic & General; Nottingham; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Hybrid role

Health Cash Plan

Instant discounts

Salary Finance Loans

electric vehicle leasing

long service awards

Job summary

Domestic & General is hiring a Customer Sales Advisor in Nottingham. In a fast-paced Retentions role, you'll contact existing customers to reinforce value, build rapport, and offer tailored solutions while meeting FCA standards.

The role is 37.5 hours per week with a rotating 6-week shift, and offers hybrid or remote options, plus a starting salary of £25,506 with an £8,400 OTE. You'll need a proactive, customer-first mindset, resilience, and clear communication to hit retention targets and

Qualifications

• Self-driven, customer-first mindset essential.
• Empathetic listening to understand customer needs.
• Resilience in a fast-paced, target-based environment.
• Willingness to learn about products and FCA updates.
• Clear communication to explain products transparently.

Responsibilities

• Handle high-volume retention calls to keep customers.
• Build rapport and propose suitable products based on needs.
• Meet FCA-compliant retention targets and quality standards.
• Operate on our telephony system during rotating shifts.

Skills

Self-driven

Empathetic listener

Resilient

Curious mindset

Clear communicator

Independent

Job description

Start More Than a Job. Build a Career with Domestic and General!Salary: £25,506 per year plus OTE £8,400 per annumContract: Permanent, full time, 37.5 hours per week with a rotating weekly shift patternLocation: Nottingham (Hybrid & Remote options available)Start: Monday the 9th of NovemberFor consecutive years we have been recognised as a “Great place to Work”.Do you thrive in a fast-paced environment and enjoy connecting with people? If you're motivated by a supportive but target-based environment, you'll fit right in as a Customer Sales Advisor in the Retentions department.We set the bar high - our agents are the best of the best. The role is a fast-paced, high-energy environment where resilience, adaptability, and a customer-first mindset are key to success.About the role:As a Retentions Advisor, you’ll be at the heart of our customer experience, helping customers rediscover the value of staying with us. By building rapport, asking the right questions, and offering personalized solutions, you’ll make a real difference in every conversation.This is a dynamic and fast-paced role where you’ll start your day on our telephony system, speaking with a high volume of customers. You’ll work towards clear retention targets while ensuring every interaction meets FCA standards. If you enjoy working in a target-driven environment and thrive on achieving results, this is a fantastic opportunity to develop your skills and make an impact.So, who are you?Self-Driven - You are motivated by a sales environment, where achieving the right customer sales outcomes is key and in line with FCA requirements.Empathetic and an active listener – Understanding customer’s needs is crucial for recommending suitable products and building trust.Resilient and adaptable – Sales can be high-pressure, and regulations evolve. You might face rejection or regulatory changes. Instead of getting discouraged, you stay calm, adjust your approach, stay positive and keep learning, in a fast-paced environment.Curious and growth mindset – A willingness to learn about new products, compliance updates and client perspectives, helps to ensure you consistently provide the right customer outcomes.Clear communicator – Explaining products transparently and avoiding jargon or misleading language, is a regulatory must.Independent - You are the right combination of ambitious and innovative, whilst able to work autonomously in a home-based position.Shift Pattern:Your shift patterns will rotate on a 6 week rota between our core opening hours of 8am and 8pm (Monday-Saturday).You’ll work 37.5 hours per week and you will have two 15-minute breaks and a full hour for lunch, allowing you to recharge and maintain your focus.We’ll provide all the equipment you need, but you must have broadband access.What's Next?At D&G we give you all the tools that you would need to have a fulfilling career. Every system, every process and every Partner is brought to life through a series of eLearning, Facilitator led sessions, Role Reality sessions, Call Listening and Call Taking exercises during the training period. This allows you, to fully embrace and understand what is required to succeed at D&G and to provide our customers, with the best outcomes.ProcessApply on workday15-minute telephone conversation with one of our Talent Acquisition teamComplete our online Virtual AssessmentA Microsoft teams’ interview and call listening exerciseJob Offer and employment screening checksIT Equipment delivery and set up call in readiness for day 1The Benefits of joining Domestic and GeneralStarting salary of £25,506.Average Bonus Earnings of £8,400 per annum, earned through a combination of strong sales performance, excellent customer service and call quality.Personal and Professional growth is encouraged, with Internal Mobility programmes providing networking opportunities and Leadership development programmes.Work-Life balance with a hybrid role / Health Cash Plan / Instant discounts / the new credit building tool / Salary Finance Loans / electric vehicle leasing / long service awardsWe want everyone to have a fair and inclusive experience when applying for a role with us.If you require adjustments or additional support during the application or interview process, please get in touch at [e-mail] and our team will do our best to help.Please note that we have a thorough referencing process, which includes criminal record checks.This role is only available to applicants based in mainland UK.Don't hesitate, submit your application and up to date CV or Resume now!Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.