Retention & Sales Executive - Automotive Customer Care

Lithia UK; Nottingham; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

33 days holiday (incl. bank holidays)

Birthday day off

Salary sacrifice car scheme

Volunteer day

Discounts on used cars and services

Life assurance and pension

Career growth opportunities

Job summary

Lithia UK in Nottingham is searching for a Retention Executive to engage existing customers, promote service plans, and drive upsell opportunities. You will build lasting relationships, aiming to maximise customer satisfaction while meeting daily targets.

Role includes handling service reminders, following GDPR rules, and contributing to a high-volume customer centre. The salary is shown with bonuses and benefits, reflecting a strong focus on growth and customer care.

Qualifications

• Sales experience within a target-driven environment.
• Customer-focused approach with strong communication skills.
• Ability to upsell services and products to meet customer needs.

Responsibilities

• Contact existing customers with service reminders (service, MOT, follow-up) and upsell service plans.
• Build rapport and provide excellent customer service to ensure satisfaction.
• Work towards daily/monthly targets and KPIs while maintaining data protection standards.

Skills

Sales experience

Customer service

Upselling

Telephone manner

Job description

Lithia UK in Nottingham is searching for a Retention Executive to engage existing customers, promote service plans, and drive upsell opportunities. You will build lasting relationships, aiming to maximise customer satisfaction while meeting daily targets.

Role includes handling service reminders, following GDPR rules, and contributing to a high-volume customer centre. The salary is shown with bonuses and benefits, reflecting a strong focus on growth and customer care.