Contact Centre Executive

Lithia UK; Nottingham; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

33 days holiday (incl. bank holidays)

Birthday day off

Salary sacrifice car scheme

Volunteer day

Discounts on used cars and services

Life assurance and pension

Career growth opportunities

Job summary

Lithia UK in Nottingham is searching for a Retention Executive to engage existing customers, promote service plans, and drive upsell opportunities. You will build lasting relationships, aiming to maximise customer satisfaction while meeting daily targets.

Role includes handling service reminders, following GDPR rules, and contributing to a high-volume customer centre. The salary is shown with bonuses and benefits, reflecting a strong focus on growth and customer care.

Qualifications

• Sales experience within a target-driven environment.
• Customer-focused approach with strong communication skills.
• Ability to upsell services and products to meet customer needs.

Responsibilities

• Contact existing customers with service reminders (service, MOT, follow-up) and upsell service plans.
• Build rapport and provide excellent customer service to ensure satisfaction.
• Work towards daily/monthly targets and KPIs while maintaining data protection standards.

Skills

Sales experience

Customer service

Upselling

Telephone manner

Job description

£26,436.80 salary with bonus and pension, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services

Are you looking for a new career move?

Our Customer Experience team is growing, and we are on the lookout for individuals with sales experience who are passionate about delivering outstanding customer service for our Retention Executive role.

As our Customer Centre Executive, you’ll be actively contacting our existing customers whose vehicles are due for a service, MOT, & follow up work along with offering and selling service plans. Customer service is key in this role to ensure we deliver the very best care to our customers through effective relationship building with customer satisfaction at the forefront of your approach. You will have a strong desire to upsell products & services that meet the customer's needs.

You could have the opportunity to be involved with:

• Build rapport, provide excellent customer service skills, and understand the customer’s requirements.
• Working towards daily & monthly targets and KPI’s.
• Prospecting existing Customers whose vehicles were due MOT, Service or Repair work.
• Offering and selling service plans & products
• Understanding Data Protection and GDPR legislation

Do you have what it takes to be a Lithia UK Associate? We’re looking for someone who has:

• Sales Experience within a target driven environment
• Highly self-motivated
• Strong attention to detail
• Previous experience in a customer focused environment
• Excellent verbal communication skills and telephone manner
• Quick learner – excellent with computer and systems knowledge
• Calm under pressure

What we can offer you:

• Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
• Celebrate your special day with an extra day off on your birthday
• Our industry-leading Family Leave Policies ensure you’re supported when it matters most
• Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive
• Take a paid day to volunteer and give back to a cause close to your heart
• We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries
• Unlock your potential with tailored training and endless career growth opportunities
• Commute for less with our cycle to work scheme
• Access high street discounts to make the everyday a little more rewarding
• Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme

At Lithia UK, our growth is powered by our people:

As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you’re ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey.

Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio-economic background or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law.

We want your recruitment journey to be unique to you and as accessible as possible. If you need any additional support with your application or have specific requirements at any stage, please let us know via email: [e-mail]. Our team will be happy to support you throughout every stage of the process.