Retention Manager - Leeds

TN United Kingdom; Leeds; On-site; GBP 30,000 - 50,000; Full time

Job summary

Eine innovative Bildungseinrichtung sucht einen Student Retention Manager, der das Team zur Förderung der Studentenbindung leitet. In dieser Schlüsselrolle sind Sie verantwortlich für die Entwicklung und Umsetzung effektiver Programme zur Re-Engagement von Studenten. Sie arbeiten eng mit internen und externen Stakeholdern zusammen, um eine umfassende Strategie zu entwickeln, die mit den KPIs übereinstimmt. Wenn Sie eine Leidenschaft für Bildung haben und in einem dynamischen Umfeld arbeiten möchten, ist diese Position ideal für Sie.

Qualifications

• Mindestens 2 Jahre relevante Erfahrung in der Studentenbetreuung oder im Bildungsbereich.
• Erfahrung in der Führung leistungsstarker Teams.

Responsibilities

• Leitung des Student Retention Teams zur Verbesserung der Studentenbindung.
• Entwicklung und Umsetzung von Strategien zur Steigerung der Leistung.

Skills

Kommunikationsfähigkeiten

Planungsfähigkeiten

Organisationsfähigkeiten

Microsoft Office

Excel

Führungskompetenz

Tools

Microsoft Excel

Power BI

Job description

The role of the Student Retention Manager is to lead the Student Retention team supporting our faculties. The key responsibilities include developing, managing, and maintaining effective programs for re-engaging students, developing policies and procedures to ensure student engagement and retention, and working with internal and external stakeholders. The manager will also develop and deliver a comprehensive Student Retention strategy aligned with GBS KPIs and manage the Senior Retention Officers and their teams.

Main Responsibilities

• Ensure clarity of roles and responsibilities for retention officers.
• Act as the key contact with faculties and develop strategies to improve performance.
• Develop, implement, and monitor policies and procedures related to KPIs.
• Ensure operational processes are effective.
• Collaborate with stakeholders to keep students engaged.
• Monitor student referrals and ensure timely handling.
• Prepare data reports for management and academic leaders.
• Manage, develop, and review staff performance.
• Review student retention services annually and their impact.
• Promote a student-first culture with high ownership of student issues.

Requirements

• Minimum 2 years of relevant experience.
• Strong communication skills adaptable to diverse audiences.
• Effective planning and prioritization skills.
• Proficiency in Microsoft Office and Excel; knowledge of PBI is a plus.
• Attention to detail and organizational skills.
• Experience in leading high-performing teams.
• Ability to work independently within organizational goals.

Other Information

• Commitment to GBS values, equal opportunities, and environmental policies.
• Adherence to health and safety responsibilities to ensure a safe environment.