Retentions Manager

TN United Kingdom; Manchester; On-site; GBP 23,000 - 37,000; Full time

Job summary

Ein führendes und innovatives Unternehmen in Manchester sucht einen proaktiven Retentionsmanager, der die Verantwortung für die Entwicklung und Umsetzung von Strategien zur Kundenbindung übernimmt. In dieser Schlüsselrolle arbeiten Sie eng mit verschiedenen Abteilungen zusammen, um die Kundenbedürfnisse zu identifizieren und zu adressieren. Sie werden nicht nur die Kundenbindung verbessern, sondern auch die Zufriedenheit und Loyalität der Kunden sicherstellen. Diese Position bietet die Möglichkeit, in einem dynamischen Team zu arbeiten und sich kontinuierlich weiterzuentwickeln. Wenn Sie eine Leidenschaft für Kundenservice und -bindung haben, ist dies die perfekte Gelegenheit für Sie.

Benefits

Wettbewerbsfähiges Gehalt

Unterstützendes Teamumfeld

Umfassende Schulung und Weiterbildung

Karriereentwicklungsmöglichkeiten

Großzügiger Urlaubsanspruch

Qualifications

• Erfahrung im Kundenbindungsmanagement oder Account Management.
• Starke analytische Fähigkeiten zur Interpretation von Kundendaten.

Responsibilities

• Entwicklung und Umsetzung von Strategien zur Kundenbindung.
• Engagement mit Kunden zur Verbesserung der Zufriedenheit.

Skills

Kundenbindung

Analytische Fähigkeiten

Kommunikationsfähigkeiten

Teamarbeit

Problem-Lösungsfähigkeiten

Education

Erfahrung im Kundenmanagement

Tools

CRM-Software

Job description

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About Us

We are a leading and innovative company based in Manchester, committed to providing exceptional services to our valued customers. Our team is dedicated to maintaining the highest standards of customer satisfaction and retention. We pride ourselves on our dynamic work environment and our culture of continuous improvement and excellence.

Job Description

We are seeking a proactive and results-driven Retentions Manager to join our dedicated team. In this crucial role, you will be responsible for developing and implementing strategies to retain our existing customers, ensuring their continued satisfaction and loyalty. You will work closely with various departments to identify and address customer needs, resolve issues, and enhance overall customer experience.

Key Responsibilities

1. Develop and execute retention strategies to reduce customer churn and increase loyalty.
2. Book appointments for field-based BDMs.
3. Work closely with the sales and customer service teams to address and resolve customer concerns.
4. Implement and manage retention campaigns, promotions, and initiatives.
5. Monitor and report on retention metrics and performance, providing actionable insights.
6. Train and support team members in effective retention techniques and customer relationship management.
7. Engage with customers directly to understand their needs and provide tailored solutions.
8. Continuously improve retention processes and customer touchpoints.

Qualifications

1. Proven experience in a customer retention or account management role.
2. Strong analytical skills with the ability to interpret customer data and trends.
3. Excellent communication and interpersonal skills.
4. Ability to build and maintain strong customer relationships.
5. Proactive problem-solving skills and a customer-focused mindset.
6. Ability to work collaboratively across departments.
7. Experience with CRM software and other customer management tools.

Additional Benefits

• Competitive base salary of £23,000 with an OTE of £37,000.
• Opportunity to work in a supportive and dynamic team environment.
• Comprehensive training and ongoing professional development.
• Clear path for career progression and growth within the company.
• Generous holiday allowance and additional company benefits.