Client Retentions Manager (North American Market)

PHMG; Greater Manchester; On-site; GBP 35,000 - 65,000; Full time

Job summary

An exciting opportunity has arisen for a Client Retentions Manager at a leading audio branding agency. This role is crucial for enhancing customer experience and requires a motivated individual with a background in sales or account management. You will engage with clients daily, addressing their needs and feedback, while also identifying growth opportunities. The ideal candidate will possess strong communication skills and the ability to thrive under pressure. Join a company that values creativity and innovation, and make a significant impact on client retention.

Qualifications

• Experience in B2B customer retention roles.
• Strong organizational and communication skills.

Responsibilities

• Handle inquiries from clients considering cancellation.
• Provide excellent customer service to retain business.

Skills

Customer Retention

Negotiation Skills

Communication Skills

Organizational Skills

Problem-Solving Skills

Tools

CRM Software

Job description

Client Retentions Manager (North American Market)

PHMG Greater Manchester, England, United Kingdom

5 days ago Be among the first 25 applicants

The world’s leading audio branding agency, PHMG creates technology-fuelled, creative branding solutions to help businesses across the globe make the most of every audio touchpoint. Our global client base reaches across 54 countries – and we’re investing in ensuring that each of our 36,000 clients has an unrivalled customer experience.

An exciting opportunity has arisen for a Client Retentions Manager to play a crucial role in continuing our company’s success, acting as an advocate for our product in all communications. We’re looking for an individual with a background in either sales, account management or operations, who enjoys engaging with clients daily to gather feedback and improve our service through updates and changes.

The role requires excellent communication skills, confidence in dealing with clients at all levels over the phone and email, and the ability to handle various situations effectively. You should be self-motivated, a skilled problem solver, and an attentive listener who empathizes with clients’ needs while respecting company requirements.

Location:

Old Trafford, Manchester

Salary:

£35,000 base and £65,000 OTE

Key Responsibilities:

1. Handling inbound inquiries from clients considering cancellation or review of their subscriptions.
2. Providing excellent customer service to retain existing business and identify growth opportunities.
3. Diagnosing customer issues through effective questioning.
4. Offering tailored solutions via clear communication for a swift customer experience.
5. Maintaining comprehensive knowledge of our products/services to meet client needs.
6. Scheduling meetings with clients and field-based Heads of Client Support.
7. Managing CRM database daily.

Skills, Knowledge, and Experience:

• Experience in a B2B environment.
• Proven ability to thrive in customer retention-focused roles.
• Strong organizational skills; proactive, ambitious, and creative.
• Excellent negotiation, written, and oral communication skills.
• High attention to detail and problem-solving skills.
• Ability to work under pressure with a positive attitude.