Retention Insight Analyst: Turn Data into Strategy

Bupa; Salford; Híbrido; GBP 52.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days holiday

Bupa health insurance

Enhanced pension and life insurance

Onsite gyms or local discounts

Various other benefits and online-dis\

discounts

Descripción de la vacante

Bupa in the United Kingdom is seeking an Insight Analyst to join the Retention Squad. This hybrid role requires two days in a Bupa office with regular travel to the Staines office, and offers a permanent full-time position at 37.5 hours per week.

You will analyse retention performance, customer behaviour and business outcomes to identify trends, risks and opportunities, and you will produce dashboards, reporting and insights for senior stakeholders to support strategic decisions and drive

Formación

• Experience in a business insight, analytics, portfolio, programme or project environment where data analysis has been a key part of the role.
• Experience producing management information, dashboards and reporting for senior stakeholders.
• Strong analytical skills, with experience using data from multiple sources to identify trends, insights and opportunities.
• Experience undertaking opportunity sizing, benefits analysis, forecasting or supporting business cases.
• Ability to translate complex data and analysis into clear, concise insight and recommendations.
• Excellent written and verbal communication skills, with confidence presenting information to senior stakeholders.
• Strong stakeholder-management skills and experience working across multiple business functions.
• Good understanding of change, project, programme or product-delivery lifecycles.

Responsabilidades

• Analyse retention performance, customer behaviour and business outcomes to identify trends, risks and opportunities.
• Produce dashboards, reporting and insight that support decision-making across the Retention Squad and wider business.
• Assess and size retention initiatives, evaluating opportunities, customer impacts and expected business benefits.
• Create clear, evidence-based narratives that explain performance, progress, risks and opportunities to senior stakeholders.
• Support governance, benefits tracking and assurance activities across the retention roadmap.
• Bring together customer, operational, financial and delivery information to provide a complete view of retention performance.
• Work collaboratively with teams across Data & Analytics, Finance, Technology, Digital and Operations to support delivery of retention initiatives.
• Support continuous improvement of reporting, governance and performance measurement processes.

Conocimientos

Business analytics

Management reporting

Data analysis

Opportunity sizing

Data storytelling

Communication

Stakeholder management

Project lifecycles

Herramientas

PRINCE2/APM

Descripción del empleo

Bupa in the United Kingdom is seeking an Insight Analyst to join the Retention Squad. This hybrid role requires two days in a Bupa office with regular travel to the Staines office, and offers a permanent full-time position at 37.5 hours per week.

You will analyse retention performance, customer behaviour and business outcomes to identify trends, risks and opportunities, and you will produce dashboards, reporting and insights for senior stakeholders to support strategic decisions and drive