Hybrid Retention & Change Analyst

Bupa; Salford; Ibrido; GBP 52.000 - 64.000; Tempo pieno

Vantaggi offerti da questo lavoro

25 days holiday

Bupa health insurance

Enhanced pension

Onsite gyms / local discounts

Online discounts

Descrizione del lavoro

Bupa is hiring a Business Analyst to join the Retention Squad. The role is hybrid with 2 days in a Bupa office and regular travel to the Staines office, based in the UK. It is a permanent, full-time position at £58k per year, with interview stages scheduled soon.

You will gather requirements, facilitate workshops, build business cases and partner with delivery teams to improve retention and customer outcomes.

Competenze

• Proven experience as a Business Analyst within change, transformation, project or product environments.
• Experience gathering and documenting business requirements through workshops and stakeholder engagement.
• Experience across the full change lifecycle from discovery to implementation.
• Strong skills in business case development, benefits analysis and requirements management.
• Knowledge of Agile, Waterfall or hybrid delivery methods.
• Excellent stakeholder management and influencing skills.
• Strong analytical thinking and problem solving.
• Excellent written, verbal and presentation skills.

Mansioni

• Gather, analyse and document business requirements to support retention initiatives and strategic change.
• Facilitate workshops and discussions with stakeholders to understand business needs and opportunities for improvement.
• Develop business cases, estimates and benefits assessments to support investment decisions and prioritisation.
• Translate customer, commercial and operational requirements into clear, traceable deliverables.
• Work closely with delivery, technology and business teams to support implementation and change outcomes.
• Identify opportunities to improve customer experiences, reduce costs and increase operational effectiveness.
• Build trusted relationships with stakeholders across the business and influence decisions through evidence and insight.

Conoscenze

Business analysis

Stakeholder management

Requirements workshops

Full lifecycle

Analytical thinking

Communication skills

Descrizione del lavoro

Bupa is hiring a Business Analyst to join the Retention Squad. The role is hybrid with 2 days in a Bupa office and regular travel to the Staines office, based in the UK. It is a permanent, full-time position at £58k per year, with interview stages scheduled soon.

You will gather requirements, facilitate workshops, build business cases and partner with delivery teams to improve retention and customer outcomes.