Retail Travel Advisor

TUI Group; Workington; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading travel company is seeking a Travel Advisor for their Workington store. You will play a vital role in creating unforgettable holiday experiences and achieving sales targets. Key responsibilities include inspiring customers, resolving inquiries, and providing exceptional service. This position offers a competitive starting salary, commission opportunities, and various benefits including holiday discounts and professional development. Ideal candidates should have strong customer service and sales skills, along with a passion for travel.

Benefits

Commission scheme

Holiday benefits

Discounts

Pension scheme

Health and Wellbeing benefits

Qualifications

• Strong customer service skills to foster relationships.
• Sales-driven mindset to exceed targets.
• Ability to handle inquiries and complaints effectively.

Responsibilities

• Inspire customers and colleagues with your passion.
• Exceed sales objectives through engaging strategies.
• Embrace changes and challenges in customer interactions.
• Investigate and resolve any customer complaints.

Skills

Customer service

Sales skills

Passion for travel

Job description

TUI

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Workington store, we’ll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

• TUI offers much more than just starting salary of £13.09 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

ABOUT THE JOB

• Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’
• You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
• If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint
• As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.