Retail Trainer & Ambassador

Zachary Daniels; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading natural beauty retailer in Greater London is seeking a passionate Retail Trainer & Ambassador. This role involves delivering in-store coaching, supporting new team members, and hosting customer events. Ideal candidates have a strong background in beauty retail, excellent communication skills, and a creative approach to customer engagement. If you’re ready to shape a growing brand’s culture and make a real impact, we’d love to meet you.

Qualifications

• Strong background in skincare or beauty retail.
• Hands-on leadership experience with a customer-focused approach.
• Excellent communication and motivational skills.

Responsibilities

• Delivering practical, in-store coaching.
• Supporting new starters in their first 90 days.
• Hosting workshops and community events.
• Collaborating with Store Leadership and HQ.
• Tracking performance and identifying skill gaps.

Skills

Skincare knowledge

Leadership

Communication skills

Creativity

Adaptability

Customer engagement

French speaking

Job description

Retail Trainer & Ambassador Natural Beauty & Wellness London

£25,000k - £30,000k + Bonus & Benefits

A fast growing natural beauty and wellness retailer is continuing to strengthen its presence across the UK, and Zachary Daniels are delighted to be supporting them in the search for a talented Retail Trainer & Ambassador. This is an exciting opportunity for someone who is passionate about people, product education, and delivering outstanding in store experiences.

We're seeking a Retail Trainer & Ambassador who truly lives and breathes team development, thrives on the shop floor, and brings a creative, customer focused approach to everything they do. If you're inspired by natural beauty, community engagement, and empowering others through practical learning, this could be the perfect next step.

In this Retail Trainer & Ambassador position, you'll be the driving force behind impactful, hands on training. You'll coach, motivate, guide, and inspire while leading by example at every stage. From practical on the floor coaching to hosting customer masterclasses, you'll play a key part in shaping the in store learning culture and elevating the customer experience.

What You'll Be Doing

• Delivering practical, in-store coaching that helps our teams grow fast and confidently.
• Supporting new starters from day one and shaping their first 90 days for success.
• Spending most of your time on the shop floor, observing, supporting, and coaching in real time.
• Hosting workshops, customer masterclasses, and community events that bring our philosophy to life.
• Creating fun, educational content with the team for social media; think demos, BTS moments, ingredient stories, and more.
• Collaborating with Store Leadership and HQ teams to keep training aligned and impactful.
• Tracking performance, identifying skill gaps, and turning insight into action.

What You Bring

• A strong background in skincare or beauty retail.
• Hands on leadership, someone who loves being in the action, not behind a desk.
• A natural coach with excellent communication skills and the confidence to motivate others.
• Creativity, adaptability, and a warm presence customers instantly connect with.
• Happy to appear on camera and represent the brand with authenticity.
• French speaking is a bonus, but not essential.

Why You'll Love This Role

As a Retail Trainer & Ambassador, you'll shape a growing brand's culture from the ground up. You'll turn training into memorable experiences, build a strong community around natural self care, and help people discover what truly works for them. It's meaningful, energetic, people first work, with room to grow as we grow.

If you're ready to be a visible, inspiring Retail Trainer & Ambassador who makes a real impact every day, we'd love to meet you.