Team Manager

Point Quest Group; Welwyn Garden City; On-site; GBP 32,000 - 46,000; Full time

Job summary

John Lewis Partnership is seeking a Team Manager in Welwyn Garden City to lead a dedicated team of Partners and drive exceptional customer experiences. You will manage performance, uphold brand standards, and apply operational strategies to deliver store results.

The role offers varied full-time hours (37.5) with a Night Premium when working 22:00–06:00. Applicants must be 18+.

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Knowledge of regulatory compliance requirements.
• Familiarity with HR tools and systems.
• Ability to analyze data and translate insights into actions.

Responsibilities

• Actively role modelling partnership behaviours and inspiring a team of Partners.
• Manage performance within your area and ensure brand standards are met.
• Ensure store is compliant and safe for customers and partners.
• Allocate resources to meet customer needs using available tools.

Skills

Team leadership

Regulatory compliance

HR systems

Data analysis

Tools

Workday

Tableau

Job description

ABOUT THE ROLE

As a Team Manager within one of our John Lewis stores, you are integral to delivering the unique John Lewis difference. You will lead your teams to ensure that every customer has an outstanding experience, drive commercial results within your areas of responsibility, and allocate your team of Partners (employees) effectively.

Working in our store as a Team Manager, you'll thrive in a fast-paced, dynamic environment where every day brings something new. Working alongside the leadership team, you'll play a pivotal role in driving sales, delighting customers and Partners, and maintaining a safe, fully compliant store. In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £4.75 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

Due to the nature of this role, applicants must be 18 years or over to apply.

Key Responsibilities

As a Team Manager, your day-to-day responsibilities will include:

• Actively role modelling the partnership behaviours and inspiring a team of Partners through clear communication by managing the full Partner lifecycle, supporting them with talent development. Including addressing performance concerns promptly.
• Being directly accountable for performance within your area of responsibility. Making sure processes are followed, brand standards are delivered and that you use operational strategies to drive success.
• Ensuring the store is compliant and safe for our customers and partners
• Utilise tools provided to effectively allocate resources to meet our customer needs.
• Championing diversity, inclusion and wellbeing.

Essential skills/experience you'll need

• Experience of leading a team in a fast-paced, customer-focused environment with a proven track record as a specialist in people and driving a culture of empowerment.
• Regulatory Compliance Management (as required)
• Competent in using human resource tools and systems (e.g Workday or Tableau)
• Ability to analyse data and insights and translate them into actionable strategies.

Desirable skills/experience you may have:

• Experience in hiring, key-holder operations, and duty management
• Experience in managing disciplinary and grievance procedures
• A proven track record of successful identification and delivery of commercial opportunities and outcomes.

Closing Date:

September 25, 2026

Pay:

£32,000.00 - £45,600.00 Annual

Contract Type:

Permanent

Hours of Work:

Varied hours of full time work (37.5 hours) across seven days to include early starts, late finishes, evenings and weekends between the hours of 05:45 - 18:45.

Job Level:

Partnership Level 8

Where You'll Be Working:

Welwyn Garden City (John Lewis & Partners), Bridge Road, Welwyn, Hertfordshire, AL8 6TP

ABOUT THE PARTNERSHIP

We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.

We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

• It's important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you'll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
• We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.
• We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.