Brand Partnerships & Customer Experience Lead

John Lewis Partnership; Oxford; On-site; GBP 21,000 - 25,000; Full time

Job summary

John Lewis Partnership seeks a Brand Sponsored Partner to deliver outstanding customer experiences, maintain shop standards and support marketing activity across our John Lewis stores.

You will engage customers directly, understand their needs, and help drive loyalty through excellent service, in a role with varied full-time hours across seven days. We value strong communication and teamwork within our brand family.

Qualifications

• Experience of working in a customer facing role is welcomed but not essential. We'll train you in all you need to know so that you can perform at your best, everyday.

Responsibilities

• Delivering excellent and market leading customer experiences.
• Put the customer at the heart of everything by proactively acknowledging them and taking the time to identify their needs and expectations. Ensuring these are consistently met and customer queries or complaints are resolved.
• Ensuring every customer has the opportunity to engage directly with the John Lewis brand and the Brand you support through personalised and social marketing.
• Being aware of your best sellers and sales performance to help drive promotions and newness such as seasonal changes.
• Helping to create and supporting marketing events to drive footfall and secure new customers.
• Maximising productivity by offering ideas for continuous improvements.
• Basic IT literacy skills.
• Strong communication skills.

Skills

Strong communication skills

Basic IT literacy

Customer facing experience

Job description

John Lewis Partnership seeks a Brand Sponsored Partner to deliver outstanding customer experiences, maintain shop standards and support marketing activity across our John Lewis stores.

You will engage customers directly, understand their needs, and help drive loyalty through excellent service, in a role with varied full-time hours across seven days. We value strong communication and teamwork within our brand family.