Retail Team Leader - Drive Sales & Customer Experience

JD Sports Fashion PLC; Lincoln; On-site; GBP 26,000 - 32,000; Full time

Job summary

JD Sports Fashion PLC in Lincoln is seeking an Assistant Store Manager to drive store performance and deliver exceptional customer experiences. You will support the Store Manager, lead the team on the shop floor, and ensure high standards of presentation, service, and compliance across daily operations.

You will interpret KPI and sales data to inform decisions, coach colleagues in real-time, and contribute to achieving ambitious sales targets while maintaining a safe, welcoming environment for

Qualifications

• Previous experience in a retail management or supervisory role, such as Assistant Store Manager or Supervisor, demonstrating readiness to support leadership.
• Strong leadership skills with the ability to guide, support and develop colleagues while reinforcing store priorities.
• Ability to interpret KPI and sales data to support commercial decision-making.
• Excellent communication and interpersonal skills, supporting colleagues and ensuring professional customer interactions.
• Experience supporting successful sales performance and contributing to KPI achievement within a retail environment.

Responsibilities

• Support the Store Manager with daily store operations to help achieve sales targets and core KPIs.
• Lead and guide colleagues on the shop floor, allocating tasks, supporting service delivery, and maintaining company standards throughout the day.
• Assist with coaching and development, offering real-time feedback and reinforcing expectations set by the Store Manager.
• Maintain high presentation and operational standards, including availability, pricing accuracy, tidy displays, and a safe environment.
• Carry out core operational duties such as cash handling support, till checks, delivery processing, stock audits, and opening/closing routines — escalating issues appropriately.

Skills

Leadership experience

KPI analysis

Retail management

Team development

Customer service

Job description

JD Sports Fashion PLC in Lincoln is seeking an Assistant Store Manager to drive store performance and deliver exceptional customer experiences. You will support the Store Manager, lead the team on the shop floor, and ensure high standards of presentation, service, and compliance across daily operations.

You will interpret KPI and sales data to inform decisions, coach colleagues in real-time, and contribute to achieving ambitious sales targets while maintaining a safe, welcoming environment for