Retail Team Leader

National Trust; Chipping Campden; On-site; GBP 15,000 - 25,000; Full time

Job summary

An esteemed heritage organization is seeking a Retail Team Leader for its shop at Hidcote Manor Garden. In this role, you will be responsible for ensuring a delightful visitor experience while meeting financial targets. You will manage stock and lead a team, promoting excellent customer service. Ideal candidates will have strong leadership skills and a passion for serving the community. This permanent role offers a salary of £15,937.50 pro rata, among other benefits including a substantial pension scheme and flexible working.

Benefits

Substantial pension scheme

Free entry to National Trust sites

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Gym membership discounts

Holiday allowance up to 32 days

Qualifications

• Able to lead, support and develop a team.
• Confident in handling customer complaints.
• Focused on providing excellent service.

Responsibilities

• Manage the shop to ensure a delightful visitor experience.
• Monitor stock and promote products.
• Supervise staff and volunteers in the shop.

Skills

Leadership

Customer service

Teamwork

Adaptability

Organizational skills

Job description

Important notice

In line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy.

If you’re great with people and have a talent for making the most of a shop’s potential, we’re looking for a Retail Team Leader in the National Trust shop at Hidcote Manor Garden. In this role you can help everyone to have an enjoyable and memorable day.

Salary: £15,937.50 pro rata (FTE £24,862.50 per annum)

Contract: Permanent

Hours/ working pattern: 1250 hours per year. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year.

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

To find out more about what it’s like to work within “Retail” at the National Trust,

What you'll be doing

You’ll help to manage the shop so that it’s both a delight for visitors and commercially successful. You’ll monitor stock and promote products to help meet stretching financial targets. You’ll lead by example when it comes to focusing on income and profitability, which help to fund the National Trust’s vital conservation work.

You’ll be supervising staff and volunteers in the shop, and working alongside colleagues in other departments to give the best possible service to everyone who visits.

You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

Who we're looking for

We’d love to hear from you if you're:

• able to lead, support and develop a team
• confident dealing with people in a variety of situations, including when they have complaints
• focused on giving great service to everyone you meet
• a team player, but also happy to work on your own initiative
• well‑organised and adaptable
• willing to learn new skills

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places