Supervisor

GO Outdoors LTD; Poole; On-site; GBP 21,000 - 27,000; Full time

Job summary

GO Outdoors LTD in Poole is seeking a dedicated Supervisor to help run the shop floor and uphold the high service standards customers expect. You will support colleagues across each shift and contribute to smooth daily operations.

The role focuses on delivering excellent service, maintaining visual standards, and assisting with opening, closing, cash handling, and till accuracy while promoting our brand values.

Qualifications

• Previous supervisory or team-leader experience in fast-paced retail.
• Strong communication skills to guide colleagues.
• Excellent attention to detail in service and store operations.
• Interest in retail trends and presenting brand values.

Responsibilities

• Deliver excellent customer service and support the team.
• Monitor service levels and assist with product placement.
• Maintain store standards, cleanliness, and brand presentation.
• Support opening/closing procedures and till operations.

Skills

Supervisory experience

Team leadership

Communication skills

Attention to detail

Job description

This is GO Outdoors. Made for Exploring. Built for Everyone. At GO Outdoors, our purpose is simple: to inspire and equip everyone for life outdoors. From hikers to cyclists, cold-water dippers to weekend campers, we believe the outdoors should be for all - and we’re here to make it accessible with trusted kit and unbeatable value. We’re passionate, practical, and people focused. Our values - welcoming, responsible, authentic, and innovative - guide everything we do as we help the nation discover the joy of being out there. If you’re driven to empower every kind of adventurer and make the outdoors accessible to all, you’ll feel right at home with us. This is your moment. This is GO Outdoors. Are you in?

Role Overview

As a Supervisor, you play a key role in supporting the smooth running of the shop floor and delivering the high service standards our customers expect. You play an active role in supporting colleagues throughout each shift, helping to maintain high standards of service, presentation and store performance. You’ll also support daily operational tasks as directed by Store Management.

Key Responsibilities

• Deliver excellent customer service by supporting customers, resolving queries, and ensuring team presentation meets brand expectations.
• Support sales performance by monitoring service levels, using in-store devices to offer the full product range, and assisting with effective product placement.
• Maintain strong visual and operational standards by keeping the shop floor clean, organised, and aligned with brand standards and company expectations.
• Assist with daily operational duties including opening and closing procedures, cashing up, and supporting accurate till operations.

Skills & Experience Required

• Previous supervisory or team-leader experience in fast-paced retail or customer-facing environments.
• Strong communication skills with the ability to guide and support colleagues on the shop floor.
• Excellent attention to detail with the ability to uphold high standards in service, presentation, and store operations.
• Strong interest in retail, solid product and trend awareness, and the ability to promote company values and behaviours.

Desirable Attributes

• Positive and proactive leader who enjoys supporting colleagues and contributing to a busy retail environment.
• Effective problem-solver with strong customer service and resolution skills.
• Interest in visual merchandising and product presentation.
• Team-focused mindset with a positive, supportive approach.