Retail Lead - Service - Nike West London

NIKE, Inc.; Manor Park; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Performance-based bonus

Employee discounts

Brand-new Nike outfit

Job summary

Nike West London is seeking a Team Lead to provide world-class service and a premium brand experience to our consumers. You will coach and motivate a team, coordinating daily operations and maintaining an excellent work atmosphere while supporting store leadership to hit sales targets.

You will drive consumer experience across the sales floor, digital services, visual merchandising, and promotional campaigns, acting as a Nike brand ambassador and ensuring adherence to standards and

Qualifications

• Experience in lead roles within retail or customer-facing environments.
• Ability to coach and mentor teammates and manage a small team.

Responsibilities

• Provide world-class service and premium brand experience to consumers.
• Coordinate, coach, and motivate employees in your area while supporting store leadership.
• Support daily business operations to achieve sales targets across digital services, visual merchandising, and campaigns.
• Lead by example on the sales floor and ensure NIKE standards and guidelines are followed.
• Collaborate cross-functionally to drive consumer experience and store performance.

Skills

Team leadership

Customer service

Brand ambassador

Communication

Job description

Customer service and/or retail experience preferred. Ability to manage a small team of peers. Effective communicator, brand ambassador, and collaborative teammate. Demonstrated ability to apply product sales techniques. Flexible with scheduling and available to work retail hours (7am-10pm), which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete in the world.

Nike West London is looking for a Team Lead to provide world-class service to the consumer.

What you bring:

As a Lead, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience to our consumers. You will coordinate, coach, and motivate the employees in your area while maintaining an excellent work atmosphere. You will support the management of the daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns. You will identify and solve problems in partnership with your store leadership and be a brand ambassador for NIKE's initiatives. You will also ensure the store complies with all NIKE standards and guidelines. Our leads specialize in one business area but will support cross-functionally

• 1. COMMERCIAL: You will support a team that can deliver efficient receiving of product, inventory accuracy to visual presentation standards, and make timely monthly initiative launches
• 2. ATHLETE EXPERIENCE: You will ensure the team is equipped to deliver the highest quality athlete experience.
• 3. CONSUMER EXPERIENCE: You will lead by example and deliver our sales floor service to bring the consumer journey to life.

What you get:

• One of the best compensation and benefits packages in the industry
• Opportunity for monthly performance-based bonus
• A supportive team that values Diversity, Equity & Inclusion
• A career at a company at the forefront of the sports and fashion industry.
• Generous online and in-store employee discounts and a brand-new NIKE outfit for you to sport with your teammates on the sales floor.