Retail Lead - Service - Nike West London

Nike Inc; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Monthly performance-based bonus

Employee discounts

Nike outfit for team

Job summary

Nike West London is seeking a Team Lead to provide world-class service and a premium brand experience for our consumers. You will coach and motivate staff, support daily business and promotions, and ensure Nike standards are met across the sales floor and in-store activities.

You will work to achieve sales targets, including digital services and visual merchandising, while partnering with store leadership to resolve issues and deliver exceptional customer journeys.

Qualifications

• Customer service and/or retail experience preferred.
• Ability to manage a small team of peers.
• Effective communicator and collaborative teammate.
• Demonstrated ability to apply product sales techniques.
• Flexible with scheduling including early mornings, evenings, weekends and holidays.

Responsibilities

• Lead and coach a small team to deliver world-class service.
• Ensure premium brand experience and visual standards on the sales floor.
• Support daily store operations and promotional campaigns.
• Coordinate with leadership to meet sales targets and initiatives.

Skills

Retail experience

Team leadership

Communication

Brand ambassador

Sales techniques

Flexible scheduling

Job description

What you bring:

Nike West London is looking for a Team Lead to provide world-class service to the consumer.

Join the NIKE, Inc. team! As a Lead, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience to our consumers. You will coordinate, coach, and motivate the employees in your area while maintaining an excellent work atmosphere. You will support the management of the daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns. You will identify and solve problems in partnership with your store leadership and be a brand ambassador for NIKE's initiatives. You will also ensure the store complies with all NIKE standards and guidelines.

Our leads specialize in one business area but will support cross-functionally

• 1. COMMERCIAL: You will support a team that can deliver efficient receiving of product, inventory accuracy to visual presentation standards, and make timely monthly initiative launches
• 2. ATHLETE EXPERIENCE: You will ensure the team is equipped to deliver the highest quality athlete experience.
• 3. CONSUMER EXPERIENCE: You will lead by example and deliver our sales floor service to bring the consumer journey to life.

What you get:

• One of the best compensation and benefits packages in the industry
• Opportunity for monthly performance-based bonus
• A supportive team that values Diversity, Equity & Inclusion
• A career at a company at the forefront of the sports and fashion industry.
• Generous online and in-store employee discounts and a brand-new NIKE outfit for you to sport with your teammates on the sales floor.

Qualifications

• Customer service and/or retail experience preferred.
• Ability to manage a small team of peers.
• Effective communicator, brand ambassador, and collaborative teammate.
• Demonstrated ability to apply product sales techniques.
• Flexible with scheduling and available to work retail hours (7am-10pm), which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

We are waiting for you!

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is an equal opportunity employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability