Retail Department Lead & Team Coach

JD Sports Fashion PLC; Hull and East Yorkshire; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

JD Sports Fashion PLC is seeking an engaging leader to manage a store area, coaching colleagues to deliver outstanding customer experiences and maintain high standards. You will support the Store Manager, lead a motivated team, and drive commercial performance in a fast-paced retail environment.

This role focuses on developing talent, ensuring compliance and safety, and delivering strong financial results while maintaining excellent customer service and store standards.

Qualifications

• Coaching and developing teams to improve performance.
• Strong communication to engage colleagues and customers.
• Knowledge of retail KPIs and how they drive commercial results.
• Experience leading in customer-centric retail environments.
• Ability to prioritise and delegate workload to achieve goals.

Responsibilities

• Support Store Manager in leading, coaching and developing a high-performing team.
• Deliver exceptional customer experiences to build loyalty and repeat visits.
• Develop store teams through internal development programmes for future talent.
• Maintain a safe and compliant store environment for colleagues and customers.
• Contribute to achieving store financial targets and cost control.
• Assist with hiring, onboarding and training of new employees.
• Provide feedback and coaching to improve performance and productivity.
• Manage colleague schedules for proper coverage and efficiency.

Skills

Coaching

Team building

Retail leadership

Customer focus

Communication

KPI awareness

Job description

JD Sports Fashion PLC is seeking an engaging leader to manage a store area, coaching colleagues to deliver outstanding customer experiences and maintain high standards. You will support the Store Manager, lead a motivated team, and drive commercial performance in a fast-paced retail environment.

This role focuses on developing talent, ensuring compliance and safety, and delivering strong financial results while maintaining excellent customer service and store standards.