Retail Supervisor: Lead Team, Service Excellence

Wickes; East Midlands; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Annual bonus up to 5%

Gain share bonus up to £300/month

Pension contribution up to 10%

35 days annual leave

Job summary

Wickes is looking for an enthusiastic team member to support daily store operations and deliver excellent customer service. You will help supervise colleagues, handle key-holder responsibilities, and ensure the store runs smoothly while guiding the team to resolve issues promptly.

The role offers development opportunities, a strong benefits package, and a focus on a positive customer experience across the store environment.

Qualifications

• Experience in delivering excellent customer service.
• Experience training new team members or supporting scheduling rotas.
• Ability to supervise and motivate a small team.

Responsibilities

• Support day-to-day store operations and lead by example.
• Act as a key holder and supervise routine tasks.
• Drive customer experience and assist colleagues as needed.

Skills

Customer service

Team supervision

Shift scheduling

Key-holder duties

Motivation & coaching

Job description

Wickes is looking for an enthusiastic team member to support daily store operations and deliver excellent customer service. You will help supervise colleagues, handle key-holder responsibilities, and ensure the store runs smoothly while guiding the team to resolve issues promptly.

The role offers development opportunities, a strong benefits package, and a focus on a positive customer experience across the store environment.