Retail Systems Manager

Pmccommerce; England; On-site; GBP 50,000 - 65,000; Full time

Job summary

PMC Commerce builds the technology that retailers run on, including the Graphene commerce solution. We’re looking for a Retail Systems Manager to take day-to-day ownership of the technology one of our retail customers depends on: the systems, the standards and the suppliers behind them.

This role focuses on owning the relationship with the MSP, ensuring incidents are managed to standard, and guiding change so stores are not disrupted.

Qualifications

• Experience owning IT or retail systems in a multi-site business.
• A track record of holding suppliers and MSPs to SLA.
• Experience deciding what change goes in, what waits, and why.
• Working knowledge of EPOS, payments, stock systems and store networks.
• Confidence in commercial conversations and in explaining technical issues to non-technical colleagues, up to board level.
• Willingness to travel to stores and provide occasional out-of-hours cover.

Responsibilities

• Own the relationship with the managed service provider and hold them to the agreed standard.
• Be the escalation point when an IT incident hits trading.
• Run the change gate, so change lands without disrupting stores.
• Own the technology plan for new store openings, refits and closures, and make sure stores open on the day they should.
• Manage supplier contracts, renewals and licence costs. Challenge price and performance.
• Own PCI DSS compliance, including the Graphene payment solution, and keep the risk register current.
• Work with stakeholders across head office, stores and warehouse to set priorities deliberately.

Skills

Multi-site IT ownership

SLA management with suppliers/MSPs

Change governance

EPOS systems knowledge

Payments systems knowledge

Stock systems knowledge

Store networks knowledge

Commercial stakeholder communication

Willingness to travel to stores

Out-of-hours availability

Tools

PCI DSS awareness

Job description

Keep a retailer trading, every day.

PMC Commerce builds the technology that retailers run on, including our Graphene commerce solution. We’re looking for a Retail Systems Manager to take day-to-day ownership of the technology one of our retail customers depends on: the systems, the standards and the suppliers behind them.

This isn’t a service desk job. You won’t be first line for every fault. You’ll make sure faults are fixed to standard, recurring ones are designed out, and the business always knows where it stands.

What you’ll do

• Own the relationship with the managed service provider and hold them to the agreed standard.
• Be the escalation point when an IT incident hits trading.
• Run the change gate, so change lands without disrupting stores.
• Own the technology plan for new store openings, refits and closures, and make sure stores open on the day they should.
• Manage supplier contracts, renewals and licence costs. Challenge price and performance.
• Own PCI DSS compliance, including the Graphene payment solution, and keep the risk register current.
• Work with stakeholders across head office, stores and warehouse to set priorities deliberately.

Requirements

What you’ll bring

• Experience owning IT or retail systems in a multi-site business
• A track record of holding suppliers and managed service providers to SLA
• Experience deciding what change goes in, what waits, and why
• Working knowledge of EPOS, payments, stock systems and store networks
• Confidence in commercial conversations and in explaining technical issues to non-technical colleagues, up to board level
• Willingness to travel to stores and provide occasional out-of-hours cover

Retail experience, Graphene knowledge, PCI DSS awareness or ITIL Foundation would be a bonus.

Benefits

How you’ll grow

You’ll work closely with our Technology and Solutions Director, who sets the strategy and standards. Your job is to turn them into delivery on the ground. As your knowledge builds, you’ll take on more ownership. By the end of the contract, you’ll be running the day-to-day function with confidence.

Our commitment to inclusion

We welcome applications from everyone. We’re happy to talk about flexible working and any adjustments you need. If you don’t meet every requirement but think you could do this role well, we’d still encourage you to apply.