Retail Systems Lead - Multi-Site, PCI & SLA Champion

Pmccommerce; England; On-site; GBP 50,000 - 65,000; Full time

Job summary

PMC Commerce builds the technology that retailers run on, including the Graphene commerce solution. We’re looking for a Retail Systems Manager to take day-to-day ownership of the technology one of our retail customers depends on: the systems, the standards and the suppliers behind them.

This role focuses on owning the relationship with the MSP, ensuring incidents are managed to standard, and guiding change so stores are not disrupted.

Qualifications

• Experience owning IT or retail systems in a multi-site business.
• A track record of holding suppliers and MSPs to SLA.
• Experience deciding what change goes in, what waits, and why.
• Working knowledge of EPOS, payments, stock systems and store networks.
• Confidence in commercial conversations and in explaining technical issues to non-technical colleagues, up to board level.
• Willingness to travel to stores and provide occasional out-of-hours cover.

Responsibilities

• Own the relationship with the managed service provider and hold them to the agreed standard.
• Be the escalation point when an IT incident hits trading.
• Run the change gate, so change lands without disrupting stores.
• Own the technology plan for new store openings, refits and closures, and make sure stores open on the day they should.
• Manage supplier contracts, renewals and licence costs. Challenge price and performance.
• Own PCI DSS compliance, including the Graphene payment solution, and keep the risk register current.
• Work with stakeholders across head office, stores and warehouse to set priorities deliberately.

Skills

Multi-site IT ownership

SLA management with suppliers/MSPs

Change governance

EPOS systems knowledge

Payments systems knowledge

Stock systems knowledge

Store networks knowledge

Commercial stakeholder communication

Willingness to travel to stores

Out-of-hours availability

Tools

PCI DSS awareness

Job description

PMC Commerce builds the technology that retailers run on, including the Graphene commerce solution. We’re looking for a Retail Systems Manager to take day-to-day ownership of the technology one of our retail customers depends on: the systems, the standards and the suppliers behind them.

This role focuses on owning the relationship with the MSP, ensuring incidents are managed to standard, and guiding change so stores are not disrupted.