Retail Systems Lead – Multi-Site, PCI DSS & Store Openings

PMC Commerce; Abingdon; Hybrid; GBP 60,000 - 85,000; Full time

Job summary

PMC Commerce is seeking a Retail Systems Manager to own day-to-day technology for a multi-site retail operation, managing EPOS, payments, stock systems and store networks while ensuring PCI DSS compliance.

You’ll coordinate with MSPs, drive changes without disrupting stores, and lead supplier negotiations, with travel to stores as needed; you’ll translate technical issues for non-technical stakeholders and collaborate with head office, stores and warehouse.

Qualifications

• Experience owning IT or retail systems in a multi-site business.
• Track record of holding suppliers and managed service providers to SLA.
• Experience deciding what change goes in, what waits, and why.
• Working knowledge of EPOS, payments, stock systems and store networks.
• Ability to explain technical issues to non-technical colleagues up to board level.
• Willingness to travel to stores and provide occasional out-of-hours cover.

Responsibilities

• Own the relationship with the managed service provider and hold them to the agreed standard.
• Be the escalation point when an IT incident hits trading.
• Run the change gate, so change lands without disrupting stores.
• Own the technology plan for new store openings, refits and closures.
• Manage supplier contracts, renewals and licence costs.
• Own PCI DSS compliance, including the Graphene payment solution, and keep the risk register current.
• Work with stakeholders across head office, stores and warehouse to set priorities deliberately.

Job description

PMC Commerce is seeking a Retail Systems Manager to own day-to-day technology for a multi-site retail operation, managing EPOS, payments, stock systems and store networks while ensuring PCI DSS compliance.

You’ll coordinate with MSPs, drive changes without disrupting stores, and lead supplier negotiations, with travel to stores as needed; you’ll translate technical issues for non-technical stakeholders and collaborate with head office, stores and warehouse.