Senior Retail Ops & P&L Manager (Multi-Site)

Patchi; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

Patchi UK is seeking an experienced leader to own the end-to-end operational and financial performance across retail stores, e-commerce, logistics, inventory, and corporate sales support. You will drive sales, profitability, and KPI delivery while executing the HQ-defined commercial strategy.

You will manage multi-site retail operations, ensure brand adherence, lead a retail team, and partner with logistics and finance to optimise stock, orders, and reporting.

Qualifications

• 5–7 years of experience in retail operations management, ideally multi-site.
• Proven track record of P&L ownership for sales, margin and costs.
• Experience managing both physical retail and e-commerce operations.
• Background in FMCG, luxury retail, food & beverage, or gifting/confectionery preferred.
• Experience leading retail teams including hiring, coaching and performance management.

Responsibilities

• Oversee daily operations of Patchi UK's retail locations.
• Own the UK operating P&L and manage revenue, gross margin, payroll and expenses.
• Oversee inventory accuracy and stock management across locations.
• Coordinate inbound/outbound logistics and manage relationships with couriers.
• Run the UK online store day-to-day and ensure orders are processed and dispatched on time.
• Manage operational execution of corporate gifting orders and related payments.
• Prepare regular financial and operational reports for HQ.

Skills

Retail operations

P&L ownership

Multi-site management

E-commerce operations

Logistics & supply chain

Team leadership

Job description

Patchi UK is seeking an experienced leader to own the end-to-end operational and financial performance across retail stores, e-commerce, logistics, inventory, and corporate sales support. You will drive sales, profitability, and KPI delivery while executing the HQ-defined commercial strategy.

You will manage multi-site retail operations, ensure brand adherence, lead a retail team, and partner with logistics and finance to optimise stock, orders, and reporting.