Payments Systems Manager

Taylor James Resourcing; Greater London; On-site; GBP 80,000 - 85,000; Full time

Job summary

Taylor James Resourcing is seeking a Card Payments Specialist to lead the strategy, security, and development of the payment ecosystem across two retail brands and ~800 locations in London. You will own end‑to‑end payment card infrastructure, including terminals, switching, gateways, loyalty integrations, mobile payments, and vendor relationships.

The role demands strong leadership, PCI DSS compliance, and a track record of delivering enterprise‑scale payment solutions in regulated environments.

Qualifications

• Significant experience managing enterprise-scale payment processing environments.
• Strong understanding of card payment ecosystems, including acquirers, payment gateways, card schemes, switching platforms and POS/terminal technologies.
• Experience managing third-party service providers and technology vendors.
• Proven leadership experience managing technical teams.
• Demonstrated success delivering technology and business change projects.
• Experience translating business requirements into technical solutions.
• Experience managing mobile applications and customer-facing digital platforms.
• Strong incident management and problem-solving capabilities.
• Experience operating within PCI DSS-regulated environments.

Responsibilities

• Own the end-to-end payment card processing environment across two brands and ~800 locations.
• Ensure high availability, resilience, performance, and security of payment services.
• Maintain responsibility for payment acceptance technologies including: terminals, switching, gateways, acquiring integrations, loyalty integrations, mobile payments.
• Manage supplier relationships for network services, terminal provision and maintenance, switching services, service desk and support.
• Define, monitor, and govern SLAs, KPIs, and contractual obligations.
• Lead supplier performance reviews and service improvement initiatives.
• Manage escalations and ensure timely resolution of critical incidents.
• Provide third-line technical support and expert-level troubleshooting for payment and loyalty systems.
• Act as the senior escalation point for complex incidents and service issues.
• Maintain operational procedures, documentation, and support models.
• Ensure compliance with PCI DSS and related standards.

Skills

Payment platforms

Leadership

Incident management

PCI DSS knowledge

Tools

Payment terminals

Payment gateways

Card switching platforms

Loyalty integrations

Mobile payments

Job description

Date: 30 Jul 2026
Sector: IT
Type: Permanent
Location: London
Salary: £80000 - 85000 per annum
Email: [e-mail]
Ref: DB30072026

We are looking for a Card Payments Specialist to manage the strategic direction, operational performance, security, and ongoing development of the organization’s payment ecosystem across two retail brands and approximately 800 locations. The role owns the end-to-end payment card infrastructure, including payment terminals, switching services, payment applications, loyalty integrations, mobile payment solutions, and associated vendor relationships. Our client is a Global Financial Markets Trading Company,

Key Responsibilities

Payment Platform Ownership

• Own the end-to-end payment card processing environment across two brands and approximately 800 locations.
• Ensure high availability, resilience, performance, and security of payment services.
• Maintain responsibility for payment acceptance technologies including:Payment terminals, Payment switching hosts, Payment gateways, Acquiring integrations, Loyalty integrations, Mobile payment applications
• Manage strategic relationships with third-party suppliers responsible for Network services, Payment terminal provision and maintenance, Payment switching services, Service desk and support functions
• Define, monitor, and govern service level agreements (SLAs), KPIs, and contractual obligations.
• Lead supplier performance reviews and service improvement initiatives.
• Manage escalations and ensure timely resolution of critical incidents.

Technical Leadership and Support

• Provide third-line technical support and expert-level troubleshooting for payment and loyalty systems.
• Act as the senior escalation point for complex incidents and service issues.
• Maintain operational procedures, technical documentation, and support models.
• Ensure compliance with industry standards, including PCI DSS and P2PE requirements.

Team Leadership

Project and Change Management

• Lead the delivery of payment-related projects and strategic initiatives.
• Coordinate internal stakeholders, suppliers, and business teams to deliver successful outcomes.
• Manage project plans, risks, budgets, dependencies, and implementation activities.
• Support the introduction of new payment methods, technologies, and customer experiences.

Requirements Definition and Solution Design

• Translate business requirements into detailed technical and functional specifications.
• Work closely with business, technology, security, and supplier teams to define solution architectures.
• Evaluate and recommend technology solutions that align with business strategy.
• Ensure solutions meet operational, security, compliance, and scalability requirements.

Mobile and Loyalty Platform Management

• Own and manage two customer-facing mobile applications from a payment and technology perspective.
• Manage technical requirements and integrations for two loyalty platforms.
• Ensure seamless interaction between payment, loyalty, and customer engagement solutions.
• Drive enhancements to improve customer experience and business value.

Security and Compliance

• Lead the implementation and ongoing management of Point-to-Point Encryption (P2PE) across the estate.
• Ensure compliance with PCI DSS and other applicable payment industry standards.
• Support security audits, assessments, and remediation activities.
• Maintain awareness of emerging threats and regulatory developments.
• Serve as the organization’s subject matter expert for payment processing, card schemes, acquiring, terminal technologies, fintech solutions, and payment innovation.

Required Experience

• Significant experience managing enterprise-scale payment processing environments.
• Strong understanding of card payment ecosystems, including: Acquirers, Payment gateways, Card schemes, Switching platforms and POS and payment terminal technologies
• Experience managing third-party service providers and technology vendors.
• Proven leadership experience managing technical teams.
• Demonstrated success delivering technology and business change projects.
• Experience translating business requirements into technical solutions.
• Experience managing mobile applications and customer-facing digital platforms.
• Strong incident management and problem-solving capabilities.
• Experience operating within PCI DSS-regulated environments.

Desirable Experience

• P2PE implementation experience. Knowledge of loyalty platforms and customer engagement technologies.
• Experience in large-scale retail, hospitality, fuel retail, or multi-site environments. Exposure to cloud-based payment platforms and API integrations. Project management certification (PRINCE2, PMP, Agile, Scrum). ITIL certification.
• PCI Professional (PCIP) or related payment industry qualifications.
• Payment Systems Manager, Payment Operations Manager, Head of Payments, Payments Technology Manager, POS & Payments Manager, Retail Technology Manager, Senior Product Manager - Payments, Payment Solutions Consultant, Payment Operations Lead, Payment Implementation Manager, Acquiring Manager, Senior Payments Specialist