Retail Supervisor: Lead Teams, Delight Customers, Grow with Perks

Screwfix Direct Ltd.; Hemel Hempstead; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

28 days annual leave

Company pension scheme

Life cover

Staff discount

Company share save schemes

Training & development

Job summary

Screwfix in Hemel Hempstead is looking for a Retail Supervisor to lead the in-store team, guide customers to the right products, and uphold store standards. You will manage daily tasks, support a small team, and role-model excellent service in a fast-paced environment.

We offer thorough training, varied shifts, and opportunities for development within a busy, customer-focused retail business that values teamwork and delivering smiles to customers.

Qualifications

• Seasoned supervisor or duty manager experience
• Strong customer service orientation and ability to translate to sales
• Proactive, inquisitive and improvement-minded
• Passionate about retail and helping customers
• Friendly, flexible, reliable and hardworking

Responsibilities

• Host – lead in-store, set an example of great service and guide customers to the right products
• Store standards – ensure smooth cash reconciliation, handle customer queries, audit compliance and stock management
• Part of the team – collaborate with colleagues and contribute to a positive store culture

Skills

Team management

Customer service

Sales focus

Flexible

Job description

Screwfix in Hemel Hempstead is looking for a Retail Supervisor to lead the in-store team, guide customers to the right products, and uphold store standards. You will manage daily tasks, support a small team, and role-model excellent service in a fast-paced environment.

We offer thorough training, varied shifts, and opportunities for development within a busy, customer-focused retail business that values teamwork and delivering smiles to customers.