Retail Supervisor - Lead Customer‑Focused Team

Screwfix; Hemel Hempstead; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

28 days leave

Pension scheme—Kingfisher

Life cover

Staff discount

Discounted healthcare

Share save schemes

Training & development

Job summary

Screwfix is hiring a Retail Supervisor in Hemel Hempstead. You will lead the store team, guide customers to the right products, and uphold high store standards including cash handling, audits, and stock management.

Join a team-focused environment with strong training, development, and opportunities. The role emphasizes excellent customer service, flexibility, and reliability to support a thriving in-store experience.

Qualifications

• Experience as supervisor or duty manager in fast-paced environment.
• Excellent customer service with sales mindset.
• Curious, proactive, and committed to continuous improvement.
• Passionate about the business; reliable, friendly and flexible.

Responsibilities

• Lead the store team and guide customers to products.
• Maintain store standards: cash reconciliations, queries, audits, stock management.
• Foster teamwork and a positive, fun store atmosphere.

Skills

Team leadership

Customer service

Sales mindset

Problem solving

Flexible & reliable

Job description

Screwfix is hiring a Retail Supervisor in Hemel Hempstead. You will lead the store team, guide customers to the right products, and uphold high store standards including cash handling, audits, and stock management.

Join a team-focused environment with strong training, development, and opportunities. The role emphasizes excellent customer service, flexibility, and reliability to support a thriving in-store experience.