Retail Supervisor — Lead Team, Elevate Service & Growth

Screwfix Direct; Nuneaton; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Annual leave 28–33 days

Company pension

Life cover

Employee discount (Screwfix & B&Q)

Healthcare (discounted)

Share save schemes

Training and development

Job summary

Screwfix Direct is seeking a Retail Supervisor to lead in-store teams, deliver excellent customer service, and manage day-to-day store operations. You will guide staff, maintain store standards, and ensure smooth cash handling and stock processes, while keeping customers at the heart of everything you do.

The role offers varied shifts, training, and opportunities for career progression within a supportive team environment, with a focus on work-life balance and development.

Qualifications

• Previous experience as a supervisor or duty manager in a fast-paced retail environment.
• Proven ability to lead teams and deliver excellent customer service.
• Capability to manage store operations including cash reconciliations, stock and audits.

Responsibilities

• Lead front-of-house and in-store teams to meet customer needs.
• Ensure store standards, cash reconciliations, customer queries, audits and stock management.
• Support and develop team members to maintain high performance.
• Provide outstanding customer service to drive sales and store performance.

Skills

Customer service

Team leadership

Store operations

Cash handling

Stock management

Strong communication

Job description

Screwfix Direct is seeking a Retail Supervisor to lead in-store teams, deliver excellent customer service, and manage day-to-day store operations. You will guide staff, maintain store standards, and ensure smooth cash handling and stock processes, while keeping customers at the heart of everything you do.

The role offers varied shifts, training, and opportunities for career progression within a supportive team environment, with a focus on work-life balance and development.