Retail Supervisor: Lead Team, Elevate Customer Service

Screwfix Direct Ltd.; Cardiff; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

28 days annual leave

Pension scheme

Life cover

20% discount with Screwfix & B&Q

Discounted healthcare

Company share save schemes

Excellent training and development

Job summary

Screwfix Direct Ltd. in Cardiff is seeking a proactive Retail Supervisor to lead in-store operations, guide customers to the right products, and uphold high standards of service. You will host the team, manage daily tasks, and ensure smooth transitions during busy periods.

The role offers an engaging, fast-paced environment with comprehensive training, generous leave, a competitive salary, and benefits such as pension, life cover, and staff discounts.

Qualifications

• Experienced supervisor or duty manager used to leading a small team in a fast-paced environment
• Great at giving amazing customer service and able to translate that into sales
• Inquisitive, ever-questioning and always improving
• Passionate about our business
• Friendly, flexible, reliable, honest and hardworking

Responsibilities

• Host in store, leading by example and guiding customers to the right products
• Maintain store standards including cash reconciliations, audits and stock management
• Be part of a team that takes pride in the store and works together with enthusiasm

Job description

Screwfix Direct Ltd. in Cardiff is seeking a proactive Retail Supervisor to lead in-store operations, guide customers to the right products, and uphold high standards of service. You will host the team, manage daily tasks, and ensure smooth transitions during busy periods.

The role offers an engaging, fast-paced environment with comprehensive training, generous leave, a competitive salary, and benefits such as pension, life cover, and staff discounts.