Retail Supervisor — Lead Store Team | Great Benefits

Screwfix; Cardiff; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

28 days annual leave

Pension scheme

Life cover

Staff discount

Healthcare discount

Share save schemes

Training and development

Job summary

Screwfix in Cardiff is seeking a Retail Supervisor to lead in-store teams, deliver outstanding customer service, and uphold high standards across the shop floor and stock areas.

You’ll guide colleagues, ensure smooth cash handling, audits, and stock management, and foster a positive, collaborative environment that makes working hard feel rewarding. Join a fast-paced retailer focused on customer-first service and ongoing development.

Qualifications

• Experience supervising a small team in a fast-paced environment.
• Excellent customer service skills with a sales mindset.
• Inquisitive and proactive with a drive to improve.
• Passionate about the business and customer focus.
• Friendly, flexible, reliable and hardworking.

Responsibilities

• Lead in-store as host, guiding customers to the right products and setting a positive example.
• Maintain store standards including cash reconciliations, audits, and stock management.
• Foster teamwork and a fun, collaborative in-store culture.

Skills

Supervisor experience

Customer service

Sales mindset

Team leadership

Flexibility and reliability

Job description

Screwfix in Cardiff is seeking a Retail Supervisor to lead in-store teams, deliver outstanding customer service, and uphold high standards across the shop floor and stock areas.

You’ll guide colleagues, ensure smooth cash handling, audits, and stock management, and foster a positive, collaborative environment that makes working hard feel rewarding. Join a fast-paced retailer focused on customer-first service and ongoing development.