Retail Supervisor: Lead Team, Delight Customers

Screwfix Direct Ltd.; Kettering; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

28 days leave

Pension

Life cover

Discounts

Share schemes

Training

Job summary

Screwfix Direct Ltd. in the United Kingdom is seeking a Retail Supervisor to lead in-store teams, guide customers to the right products, and maintain high service standards.

You will host in store, manage cash reconciliations, handle customer queries, audits and stock, and collaborate with colleagues to keep the store running smoothly.

The role offers an award-winning pension, generous leave, life cover, staff discounts, and ongoing training to help you develop and advance within the business.

Qualifications

• An experienced supervisor or duty manager who is used to managing a small team in a fast-paced environment.
• Great at giving amazing customer service, and able to translate that into sales.
• Inquisitive, ever-questioning and ever-improving.
• Passionate about our business.
• Friendly, flexible, reliable, honest and like to work hard!

Responsibilities

• Host – you’ll be the team leader, hosting in store, guiding customers to the right products and ensuring a great customer experience.
• Store standards – you’ll manage cash reconciliations, customer queries, audit compliance and stock management.
• Part of the team – you’ll work with colleagues to keep the store running smoothly and have fun along the way!

Skills

Team leadership

Customer service

Sales mindset

Flexible

Job description

Screwfix Direct Ltd. in the United Kingdom is seeking a Retail Supervisor to lead in-store teams, guide customers to the right products, and maintain high service standards.

You will host in store, manage cash reconciliations, handle customer queries, audits and stock, and collaborate with colleagues to keep the store running smoothly.

The role offers an award-winning pension, generous leave, life cover, staff discounts, and ongoing training to help you develop and advance within the business.