Retail Supervisor: Lead Customer Service & Store Team

Screwfix; Tees Valley; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

28 days annual leave including bank

Company pension scheme

Life cover

20% discount with Screwfix and B&Q

Discounted healthcare

Company share save schemes

Excellent training and development

Job summary

Screwfix in Tees Valley is seeking a Retail Supervisor to lead in-store teams and deliver outstanding service. You’ll guide customers to the right products, manage daily operations, and set a standard of excellence.

The role rewards hands-on leadership, strong communication, and a passion for retail. We offer training, progression, and a range of benefits as part of a busy, friendly environment.

Qualifications

• Experience as a supervisor or duty manager managing a small team in a fast-paced environment.
• Excellent customer service and ability to translate that into sales.
• Inquisitive, ever-improving and passionate about the business.
• Friendly, flexible, reliable and hardworking.

Responsibilities

• Host – you'll be the team leader, hosting in store, guiding customers to the right products and making it easy for them.
• Store standards – cash reconciliations, customer queries, audit compliance and stock management.
• Part of the team – you’ll join a team that takes pride in their store, working together and having fun.

Skills

Team leadership

Customer service

Sales oriented

Flexible

Reliable

Hard-working

Job description

Screwfix in Tees Valley is seeking a Retail Supervisor to lead in-store teams and deliver outstanding service. You’ll guide customers to the right products, manage daily operations, and set a standard of excellence.

The role rewards hands-on leadership, strong communication, and a passion for retail. We offer training, progression, and a range of benefits as part of a busy, friendly environment.