Retail Supervisor - Lead Customer Experience & Store Standards

Screwfix; Carluke; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

28 days annual leave

Life cover

20% discount with Screwfix and B&Q

Company pension scheme up to 14% Kingf

Discounted healthcare

Share save schemes

Excellent training and development

Competitive salary

Job summary

Screwfix is seeking an in-store Retail Supervisor to lead a small team and deliver excellent customer service in our UK stores. You’ll guide customers to the right products, maintain standards, and help create a welcoming shopping experience.

This role rewards proactive leadership, a focus on sales, and a positive, collaborative attitude. Competitive pay and extensive staff benefits are provided as part of our ongoing development.

Qualifications

• Experience in managing a small team in a fast-paced environment.
• Excellent customer service skills with ability to translate to sales.
• Curious, inquisitive, and committed to continuous improvement.
• Passionate about Screwfix's business.
• Friendly, flexible, reliable, and hardworking.

Responsibilities

• Lead in-store team, guiding customers to the right products.
• Maintain store standards including cash handling, queries, audits, and stock management.
• Foster teamwork and a positive, fun work environment.

Skills

Supervisory experience

Customer service

Sales mindset

Team leadership

Job description

Screwfix is seeking an in-store Retail Supervisor to lead a small team and deliver excellent customer service in our UK stores. You’ll guide customers to the right products, maintain standards, and help create a welcoming shopping experience.

This role rewards proactive leadership, a focus on sales, and a positive, collaborative attitude. Competitive pay and extensive staff benefits are provided as part of our ongoing development.