Retail Supervisor - Lead a Fast-Paced Store Team

Screwfix; Stourbridge; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

28 days annual leave

Pension scheme

Life cover

Staff discount

Healthcare

Company share save

Training & development

Job summary

Screwfix in the United Kingdom is seeking a Retail Supervisor on a fixed-term contract up to 9 months. You'll lead a small team in-store, deliver excellent customer service and ensure store standards are met to drive sales.

Join a busy, customer-focused environment with training, shift patterns and a supportive team culture. You'll role-model service and help customers find the right products, while maintaining stock and cash controls.

Qualifications

• Experienced supervisor or duty manager managing a small team in a fast-paced environment.
• Excellent customer service skills with a focus on driving sales.
• Curious, proactive and always seeking improvements.
• Passionate about the business and delivering great customer experiences.
• Friendly, flexible, reliable and hardworking.

Responsibilities

• Lead in store as host, guiding customers to products and upholding service standards.
• Ensure store standards: cash reconciliations, customer queries, audits and stock control.
• Collaborate with the team to create a positive, engaging in-store environment.

Skills

Small team leadership

Customer service excellence

Problem solving

Business acumen

Reliability & flexibility

Job description

Screwfix in the United Kingdom is seeking a Retail Supervisor on a fixed-term contract up to 9 months. You'll lead a small team in-store, deliver excellent customer service and ensure store standards are met to drive sales.

Join a busy, customer-focused environment with training, shift patterns and a supportive team culture. You'll role-model service and help customers find the right products, while maintaining stock and cash controls.